Richard Valenzuela

Computer Telephony Integration 30 Success Secrets - 30 Most Asked Questions On Computer Telephony Integration - What You Need To Know (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Here it is: Computer Telephony Integration! 'Computer telecom integration', as well named computer-telephone incorporation either 'CTI', is a commonplace designation for whatever technics that permits reciprocal actions on a phone and a computer to be amalgamated either organized. The expression is mainly applied to report desktop-based communication for serving consumers be further effectual, although it may as well allude to server-based practicality such like automated call routing. There has never been a Computer Telephony Integration Guide like this.

It contains 30 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Computer Telephony Integration.

A quick look inside of some of the subjects covered: Automatic Call Distribution, Private branch exchange - IP-PBX, Screen pop, IVR - Typical uses, Telephony Server Application Programming Interface, Multi-Vendor Integration Protocol, CCXML - Implementations, Telephony - Brief overview, Nortel Meridian, Computer-supported telecommunications applications, Digital telephony - Brief overview, Call centres, CT Connect, Interactive Voice Response - History, Call centre - Technology, TSAPI, Computer telephony integration, IVR - History, Virtual queue - FIFO First In, First Out Queuing vs. Scheduled Queuing, Framingham, Massachusetts - Utilities, Callcenter, Versit Consortium, Interactive Voice Response - Typical uses, Call Control eXtensible Markup Language Implementations, Genesys Telecommunications Laboratories - Acquisitions, IP PBX, List of computing and IT abbreviations - C, 3Com - Products, Telephony Application Programming Interface, Genesys (company) - History, and much more...

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Produktdetails

• Verlag: Emereo Publishing
• Seitenzahl: 30
• Erscheinungstermin: 25. Oktober 2014
• Englisch
• ISBN-13: 9781488814457
• Artikelnr.: 49497051