Susan S. Raines

Conflict Management for Managers (eBook, PDF)

Resolving Workplace, Client, and Policy Disputes

• Format: PDF

Produktbeschreibung

"Raines masterfully blends the latest empirical researchon workplace conflict with practical knowledge, skills, and toolsto effectively manage and prevent a wide range of conflictepisodes. This is a highly applicable 'top shelf book'that will assist anyone from the aspiring manager to top levelmanagement and leadership in the public, private, and nonprofitsectors. It will also be a fast favorite of professors, trainers,and students of business and conflict management." - Brian Polkinghorn, Distinguished Professor, Centerfor Conflict Resolution, Salisbury University. "With her broad dispute resolution, teaching, and editingexperience, Susan Raines is uniquely qualified to organize what isknown about conflict management in the workplace. She has succeededin providing private, public, and nonprofit managers withaccessible concepts and tools to deal effectively with the internaland external conflicts they must confront every day. Essentialreading for all managers!" - Alan E. Gross, senior director, training coordinator,New York Peace Institute "After reading an advance copy of Raine's impressivebook, I can't wait to begin to use it as a seminal text in myclasses in organizational conflict. I am amazed at her ability tocover so well such disparate subjects as systems design, publicpolicy disputes, small and large group processes, customerconflicts, conflicts in a unionized environment, and conflictswithin regulatory contexts. Her user-friendly writing style isenhanced by her salient examples of exemplary and mistake-ladenpractices within public and private sector organizations. A'must-read' for scholars, students, and practitionersinterested in organizational conflict." - Neil H. Katz, professor, Conflict Analysis andResolution, Nova-Southeastern University "Conflict management skills are essential to amanager's success. Raines, a leading scholar andpractitioner, provides a comprehensive and strategic new guide tothese critical skills and how to use them in anyorganization." - Lisa Blomgren Bingham, Keller-Runden Professor ofPublic Service, School of Public and Environmental Affairs,Indiana University

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 496
• Erscheinungstermin: 14. Dezember 2012
• Englisch
• ISBN-13: 9781118418420
• Artikelnr.: 37362207

Autorenporträt

Susan S. Raines, Ph.D. is an associate professor at Kennesaw State University and editor-in-chief of Conflict Resolution Quarterly