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Pre-University Paper from the year 2012 in the subject Social Work, grade: 1,0, , language: English, abstract: Conflict management, what does it involve? I think it is a very important and far-reaching topic, which unfortunately did not get the necessary attention in my training as a state-certified kindergarten teacher. How do I deal with conflict situations? The topic stimulated me to reflect on myself and made me much more aware of how I deal with conflicts, and I also observed my colleagues' behaviour in conflict situations more intensively. It was noticeable that conflicts were very often avoided by people taking a back seat. I myself experimented with the different models and also with the confrontation formula in conflicts . How do I deal with conflict situations? The topic stimulated me to reflect on myself and made me much more aware of how I deal with conflicts, and I also observed my colleagues' behaviour in conflict situations more intensively. It was noticeable that conflicts were very often avoided by people taking a back seat. I myself experimented with the different models and also with the confrontation formula in conflict discussions. I experienced the conflicts differently and the way I dealt with colleagues and parents was also "different" than before.I asked myself why. The only way I could explain it was that I was consciously aware of the conflict and wanted to resolve it.