Judith E. Glaser

Conversational Intelligence (eBook, ePUB)

• Format: ePub

Produktbeschreibung

The key to success in life and business is to become a master at Conversational Intelligence. It's not about how smart you are, but how open you are to learn new and effective powerful conversational rituals that prime the brain for trust, partnership, and mutual success. Conversational Intelligence translates the wealth of new insights coming out of neuroscience from across the globe, and brings the science down to earth so people can understand and apply it in their everyday lives. Author Judith Glaser presents a framework for knowing what kind of conversations trigger the lower, more primitive brain; and what activates higher-level intelligences such as trust, integrity, empathy, and good judgment. Conversational Intelligence makes complex scientific material simple to understand and apply through a wealth of easy to use tools, examples, conversational rituals, and practices for all levels of an organization.

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Produktdetails

• Verlag: Bibliomotion, Inc.
• Erscheinungstermin: 1. Oktober 2013
• Englisch
• ISBN-13: 9781937134686
• Artikelnr.: 41336629

Autorenporträt

Judith Glaser is Chairman of The Creating WE Institute, whose clients include Cisco, American Express and IBM. She was named one of Leadership Excellence's 2012 Top 20 Thought Leaders of Leadership and Culture and blogs for HBR.org.

Inhaltsangabe

Introduction
Part I
1. What We Can Learn from OUr Worst Conversations
2. When We Lose Trust, We Lose Our Voice
3. Moving from Distrust to Trust
Part II
4. Challenges of Navigating the Conversational Highway
5. Harvesting Conversational Intelligence Using the Wisdome of Our Five Brains
6. Bringing Conversations to Life
7. Priming for Level III Conversations
8. Conversational Agility: Reframing, Refocusing, Redirecting
9. A Toolkit for Level III Conversations
Part III
10. Leading with Trust: Laying the Foundation for Level III Interactions
11. Teaming Up Through Conversational Intelligence
12. Changing the Game Through Conversational Intelligence