Jeanne Ketola, Kathy Roberts

Correct! Prevent! Improve! (eBook, PDF)

Driving Improvement through Problem Solving and Corrective and Preventive Action

• Format: PDF

Produktbeschreibung

This book is a concise, step-by-step guide that takes the reader through a basic problem-solving process, describing how the concepts of corrective and preventive action are incorporated into this process. An excellent reference for developing, implementing, and maintaining a Corrective and Preventive Action System, this book is designed to help organizations understand the key components that will help them achieve results for their organization. The book covers the philosophy of continual improvement by describing how to use data found within the organization to drive improvement and also provides a useful orientation to corrective and preventive action requirements found within ISO 9001:2008. Practice problems and case studies help the reader apply their knowledge inside their own organization and can be applied to any industry. Useful forms and flowcharts provide a basic toolkit for improvement. This book will be a helpful to anyone who needs to lead or facilitate problem-solving teams or those who need to implement and maintain corrective and preventive action systems whether you are a quality manager, quality technician, or an ISO coordinator. Examples included in this book can be applied to various industry segments including service, health care and education.

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Produktdetails

• Verlag: ASQ Quality Press
• Seitenzahl: 128
• Erscheinungstermin: 9. Januar 2009
• Englisch
• ISBN-13: 9781636940762
• Artikelnr.: 66966222

Autorenporträt

Jeanne Ketola is the owner of Pathway Consulting, LLC. She has more than 20 years of business experience in a wide range of industries as a manager, consultant, trainer, and third party auditor. She specializes in developing quality management systems from scratch, resulting in successful ISO registrations. Ketola is a former five-time Minnesota Quality Award Examiner, ASQ Certified Quality Auditor, and certified, RAB Quality Management Systems Auditor. She is a trained management coach and an active member of the U.S. Technical Advisory Group to Technical Committee 176 that writes the standard. She is also the former secretary of the ANSI Z1 Executive Committee, which is responsible for all actions relating to national quality standards. Ketola has written many articles on the topic of ISO 9001 which appeared in Quality Digest, Quality Progress, Springs, and The Informed Outlook. She is also a national speaker on the topic and is the author of three international best sellers, ISO 9000:2000 In a Nutshell, ISO 9001:2000 Management Responsibility In a Nutshell and Correct, Prevent, Improve! She co-authored "The BEST Audit Checklist," a CD Rom to assist auditors in audit preparation.