Francisca Goldsmith

Crash Course in Contemporary Reference (eBook, ePUB)

• Format: ePub

Produktbeschreibung

A fresh, detailed, and thoughtful examination of reference services in the context of evolving community information needs and habits, a changing technological landscape, and new search strategies.

Professional practices in the field of library reference services have changed dramatically in the past decade in response to shrinking print reference collections and evolving technology, search strategies, and user needs and interests. This new guide explains all the basics of reference services, covering resource types and awareness of their appropriate uses, collection development and maintenance techniques that support reference service work, the latest online searching techniques, and best practices for service interactions through various platforms, including email, chat, text, phone, and face to face. Additionally, it addresses reference service ethics; communication and conducting reference interviews; important policies related to reference service development, provision, and maintenance; alternative reference service delivery points now in use; and professional service provider networking.

Both experienced reference librarians and those new to reference service will benefit from in-depth coverage of recent changes in online reference resources and print-based resources, guidelines for authoritative evaluation of web-based resources, explanations of online catalog searching skills, and tips for reference web page construction. The book also contains an expanded section on making digitized collections accessible and relevant; information on the growing need of members of the general population for help with various federal government access programs ranging from Veterans Affairs and Social Security to health care access, income tax regulation fulfillment, and immigrant documentation; and explanations of copyright in the digital sphere of resource use and transfer.

Produktdetails

• Verlag: Bloomsbury Publishing Inc
• Seitenzahl: 196
• Altersempfehlung: ab 7 Jahre
• Erscheinungstermin: 31. Oktober 2016
• Englisch
• ISBN-13: 9798216067122
• Artikelnr.: 68165183

Autorenporträt

Francisca Goldsmith, MLIS, designs and presents curricula in a number of library and information service areas, including contemporary reference methods.

Inhaltsangabe

Introduction Chapter 1-An Overview of Professional Library Reference
Service What Makes Reference Work a Professional Job? Reference Work Adds
Library Value to Your Community Reference Service as Authority-Based
Reference Service as Lifelong Learning Support Reference Service as
Supporting Civic Engagement Recognizing Formal Reference Questions
Responding to Reference Needs Communication Resource Awareness
Question-Specific Evaluation Just-in-Time Teaching Passive and Indirect
Reference Guidance Notes Chapter 2-Communication and Reference Work
Communication Is Dynamic Take Responsibility for Good Communication Tips
for Optimizing Successful Communication The Reference Interview Identifying
the Information Gap: Establishing the Question The Power of Open-Ended
Questions Clarifying What Is Being Said Verify Identifying Contextual
Details Completing the Interview Follow-Up Referring a Question "No" Should
Never Be the Final Answer Before Making a Referral Types of Referral
Providing the Results of a Referral, Including an Interlibrary Loan
Personalities and Behavioral Considerations RUSA Guidelines for Behavioral
Performance Guidelines for Specific Age Demographics Guidelines for
Specific Subject Areas of Inquiry Handling Communication Challenges
Linguistic Challenges Communication Challenges Arising from Minimized
Physical or Intellectual Capacities A Not So Final Word on Communication
Notes Chapter 3-Professional Ethics of Reference Service Professional Codes
of Ethics ALA's Code of Ethics Ethics and Reference Services to Special
Populations Ethical Reference Practices Useful Resource Organization Is an
Ethical Matter Equitable Service Policies Equitable Access Accurate,
Unbiased, and Courteous Responses to All Requests Intellectual Freedom
Privacy Confidentiality Respect for Intellectual Property Rights Treatment
of Coworkers Distinguishing between Personal Convictions and Professional
Duties Practicing Professional Development and Supporting It in Others
Reference Services and the Law Children's Internet Protection Act The
Current Status of the USA PATRIOT Act Laws and Ethics with Mutually
Supported Ends Disability as a Legal Status Copyright and Fair Use Other
Ethical Codes of Interest to Reference Staff Notes Chapter 4-Building and
Maintaining a Reference Collection Know Your Community Budget Reference
Sources Should Include a Variety of Format Types Print and Bound Materials,
Including Books and Pamphlets Subscription Databases Multimedia Formats
Make Use of Standard Selection Aids Strive for Balance of Subject Area
Development Identifying Experts as Development Resources Maintain the
Reference Collection, Not Necessarily Its Material Pieces Evaluating
Reference Sources Print Databases The Open Web Standing Orders and
Subscriptions Multimedia Community Agencies and Experts Notes Chapter
5-Organizing Print and Electronic Reference Sources Understanding
Organization within Traditional Books Searching Print Reference Sources
Bibliographies Indexes and Abstracts Dictionaries Encyclopedias Almanacs
Directories Handbooks and Manuals Atlases Using Children's Nonfiction as
Reference Resources Online Resource Structures Databases Accessible through
Internet Connections Websites Locating Websites for Reference Work From
Analysis of the Information Need to Web Searching Structure Evaluating a
Website's Authority Resources Intended to Guide Reference Staff to More
Resources Notes Chapter 6-Library Catalogs and Bibliographies The Online
Catalog Is a Database Searching the Catalog Documentation of e-Resources in
the Local Catalog Using the Catalog as an Information Resource in Itself
OCLC WorldCat Teaching Others Efficient Use of the Library Catalog Union
Catalogs Bibliographies as Information Finding Aids Trade Bibliographies:
What's Available to Acquire? Subject Bibliographies Where We Go from Here
Notes Chapter 7-Understanding the Role of Serials in Knowledge Publishing
Serials and Reference Concerns Newspapers Magazines Journals Annuals
Catalogs Subscription Databases and Periodical Access Understanding
Embargoes Commercial Periodical Database Purchase Decisions Using Archival
Serials Sources Microforms: Fiche, Film, and the Machines to Read Them
Digitized Collections Because We Can't Know Something about Everything Note
Chapter 8-Background Information and Definitions: Encyclopedias and
Dictionaries Encyclopedias General Commercial Encyclopedias for Adults
Wikipedia General Encyclopedias for Younger Teens and Children Subject
Encyclopedias Dictionaries and Usage Guides That Treat English and Other
Languages The Oxford English Dictionary (OED) Other Authoritative English
Language Dictionaries Dictionaries Documenting Other Languages Formal
English Usage Guidance Dictionaries for Children Subject Dictionaries and
Subject Thesauri Where We Are Going Next Notes Chapter 9-Finding Facts
Fast: Ready Reference Data Traditionally Delivered through General Almanacs
Directories Telephone Directories Business Directories Locating Literary
Quotations Handbooks and Manuals for Quick Facts Facts about Countries and
Cultures Maps and Giving Directions Statistics and Conversion Tables
Authoritative Breaking News Sources Local Government Information Mobile
Apps Notes Chapter 10-Using the Web to Guide Your Community to
Authoritative Information The Web as a Reference Tool Finding and Using
Free Web Sources The Web Is a Fluid Collection Search Engines Constructing
a Good Search Evaluating Search Results Searching for Web-Based Reference
Support Experts' Sites Searching Blogs Digital Collections from World
Libraries The Reference Section of the Library's Website Seasonal Resources
Notes Chapter 11-Reference Service Delivery Models New Tools Evaluating
Reference Services In-House Models Single-Point Service Desks Roving
Reference Staff Interactive Reference Services Online Formal Readers
Advisory Community-Based Delivery Models Deploying Reference Staff Outside
the Library Building Reference Staff Presence at Community Events Taking
Reference Support into the Community Publishing and Other Production
Support Supporting Civic Engagement through Reference Programming Building
Community Archives through Crowdsourcing Notes Chapter 12-Networking and
Professional Development Professional Development Technologies Webinars
Web-Based Course Participation E-Mail Lists Using Professional Blogs
Twitter Networking with the Local Community Reference Staff's Role in the
Local Community Networking with Other Libraries and Library Staff State
Libraries, Regional Consortia, and Local Systems Professional Association
Membership Reference Staff Training Beyond Formal Instruction Notes
Bibliography Index About the Author