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A comprehensive guide to creating dynamic, successful, and innovative library programs that cater to the specialized needs of older adults-an important and growing user group. Crash Course in Library Services for Seniors provides a refreshingly positive approach to working with older adults-one that focuses on the positive effects of aging on patrons, and the many opportunities that libraries can create for themselves by offering top-notch services delivered with a concierge mindset. The book offers page after page of great programming ideas specifically for reaching out to Baby Boomers…mehr
A comprehensive guide to creating dynamic, successful, and innovative library programs that cater to the specialized needs of older adults-an important and growing user group.
Crash Course in Library Services for Seniors provides a refreshingly positive approach to working with older adults-one that focuses on the positive effects of aging on patrons, and the many opportunities that libraries can create for themselves by offering top-notch services delivered with a concierge mindset. The book offers page after page of great programming ideas specifically for reaching out to Baby Boomers and older customers-a population that is predicted to double over the next 20 years.
Organized in only six chapters, this easy-to-read book provides practical suggestions for making any library a welcoming place for older adults, covering topics such as assessment, planning, programming, services, marketing, and evaluation. This title will be invaluable to public librarians interested in expanding and improving their current programming for older adults within their community, and for those looking to create entirely new programming for seniors.
Ann Roberts is a reference librarian at the United State Patent and Trademark Office, Public Search Facility. She has worked in public, academic, and government libraries, as well as with historical collections.
Ann Roberts is a Certified Archivist and has worked in historical societies, archives and libraries for almost twenty years. She is currently the Adult Services Consultant for the Missouri State Library and Coordinator of the Missouri Center for the Book.
Inhaltsangabe
Introduction Chapter 1-Why Single Out Seniors? ALA Guidelines for Library and Information Services to Older Adults Guidelines for Library and Information Services to Older Adults One Size Fits All? Aging as a State of Mind Common Myths about Our Aging Brains Factors Associated with Longevity and Good Health Desire to Serve Why Is It Smart for Librarians to Turn Their Attention to This Age Group? Chapter 2-Starting Something Special Environmental Assessment Scanning Internal Assessment Scanning External Scanning Information-Gathering Techniques Advisory Council Focus Groups Community Open Houses, Public Forums, and Discussion Groups Personal Interviews Observation Surveys Assessing Your Information-Putting It All Together Sharing Your Findings Funding: Looking for Assistance-Inside and Out In-House Resources External Resources Granting Your Wishes Grant Search Websites Making a Senior Program a Winning Proposition Carve Out a Space And Why Should We Do This? Location, Location, Location Space Dynamics Furniture and Shelving Kiosks Space for Childhood Favorites Outdoor Spaces Branding Your Program Defining the Ideal-Working with the Realities Chapter 3-Stellar Services Special Senior Services Desk Seniors Webpage E-Readers Computer/Book Enhancement Programs Readability Zoom Text JAWS Screen Accessibility Software Braille Displays and Printers The Future of Computing: Gesture-Based Computing Little Extras Outreach Services Email or Mailing List Senior Advisory Board Conclusion Chapter 4-Enterprising Programs The Fundamentals Umbrella Themes Connectivity Continue the Journey Learning Goals Outcomes = Ready-Made Evaluation Resource and Technology Infusion Money Money Money! Series. Partnerships Programs Other Suggestions Tech Bytes Technology Series A Word on Tech Lingo Partnerships Programs Other Suggestions Wellness Watch Series Partnerships Programs Other Suggestions Random Program Ideas Geocaching Knit Tagging Finding Your Musical Muse Other Stand-Alone Programming Ideas Program Ideas That Need Local Flair Urban Garden Series Philosophical Forum (A Discussion Group Based on the Socrates Café) Blazing Book Club Book Talks Events Prep Series (aka The Sneak Peak) Learning Local Series Staycations Story Bee Video Games Tips for Creating Your Own Programming Consistency Combine Patron Needs and Wants with Your Expertise Think Local Scour the In-House Resources Find Those Free Outside Resources Chapter 5-Promote and Gain a Fan Base The Marketing Mind-Set Marketing to Baby Boomers. Marketing to All Older Adults Marketing Tools (aka Getting Their Attention) Word of Mouth (WOM) Local News Outlets Fee vs. Free Newspapers: Print Format News: Television Format Radio Printed Marketing Material Technology Websites Email List Facebook Page Twitter Account The "Contagious Curiosity" Marketing Strategy Other Tips and Tricks Create Your Own Buzz Conclusion Chapter 6-Everything about Evaluating Creating Gutsy Goals Assessing the Goals Themselves Creating Action-Based Objectives Creating Outcomes Collecting Evaluation Evidence Creating Evaluation Surveys Fostering an Open Dialogue Assessing the Evidence Updating Programs and Services Based on Evaluation Dealing with Bad Feedback or Controversy Bringing It All Together Proving Worth to a Wider Audience Conclusion Appendix A-ALA Guidelines for Library and Information Services to Older Adults Introduction Guidelines for Library and Information Services to Older Adults Appendix B-Sample Surveys Assessment Survey for Older Adults: Current Users Assessment Survey for Older Adults: Current Nonusers Survey for Community Gatekeepers Assessment Survey for Library Staff Appendix C-Free Online Technology Tools Assessment/Evaluation Blogging Book Clubs: Online Bookmarking Collaboration Computer Maintenance Facebook and Alternatives Image Editing Websites Image Sharing Podcasting Presentations Tasking and To-Do Lists Technology Help Text to Speech Video Creation and Editing Video Sharing Website Creators Appendix D-Web Resource List Associations Caregiving Death and Grief: Widow/er Assistive Technology Discounts for Seniors Employment Estate Planning Fitness Fraud Prevention Government Grants Librarian Resources Multitopic Sites Retirement Second Careers for Seniors Taxes Technology Travel for Seniors Volunteering Bibliography Index
Introduction Chapter 1-Why Single Out Seniors? ALA Guidelines for Library and Information Services to Older Adults Guidelines for Library and Information Services to Older Adults One Size Fits All? Aging as a State of Mind Common Myths about Our Aging Brains Factors Associated with Longevity and Good Health Desire to Serve Why Is It Smart for Librarians to Turn Their Attention to This Age Group? Chapter 2-Starting Something Special Environmental Assessment Scanning Internal Assessment Scanning External Scanning Information-Gathering Techniques Advisory Council Focus Groups Community Open Houses, Public Forums, and Discussion Groups Personal Interviews Observation Surveys Assessing Your Information-Putting It All Together Sharing Your Findings Funding: Looking for Assistance-Inside and Out In-House Resources External Resources Granting Your Wishes Grant Search Websites Making a Senior Program a Winning Proposition Carve Out a Space And Why Should We Do This? Location, Location, Location Space Dynamics Furniture and Shelving Kiosks Space for Childhood Favorites Outdoor Spaces Branding Your Program Defining the Ideal-Working with the Realities Chapter 3-Stellar Services Special Senior Services Desk Seniors Webpage E-Readers Computer/Book Enhancement Programs Readability Zoom Text JAWS Screen Accessibility Software Braille Displays and Printers The Future of Computing: Gesture-Based Computing Little Extras Outreach Services Email or Mailing List Senior Advisory Board Conclusion Chapter 4-Enterprising Programs The Fundamentals Umbrella Themes Connectivity Continue the Journey Learning Goals Outcomes = Ready-Made Evaluation Resource and Technology Infusion Money Money Money! Series. Partnerships Programs Other Suggestions Tech Bytes Technology Series A Word on Tech Lingo Partnerships Programs Other Suggestions Wellness Watch Series Partnerships Programs Other Suggestions Random Program Ideas Geocaching Knit Tagging Finding Your Musical Muse Other Stand-Alone Programming Ideas Program Ideas That Need Local Flair Urban Garden Series Philosophical Forum (A Discussion Group Based on the Socrates Café) Blazing Book Club Book Talks Events Prep Series (aka The Sneak Peak) Learning Local Series Staycations Story Bee Video Games Tips for Creating Your Own Programming Consistency Combine Patron Needs and Wants with Your Expertise Think Local Scour the In-House Resources Find Those Free Outside Resources Chapter 5-Promote and Gain a Fan Base The Marketing Mind-Set Marketing to Baby Boomers. Marketing to All Older Adults Marketing Tools (aka Getting Their Attention) Word of Mouth (WOM) Local News Outlets Fee vs. Free Newspapers: Print Format News: Television Format Radio Printed Marketing Material Technology Websites Email List Facebook Page Twitter Account The "Contagious Curiosity" Marketing Strategy Other Tips and Tricks Create Your Own Buzz Conclusion Chapter 6-Everything about Evaluating Creating Gutsy Goals Assessing the Goals Themselves Creating Action-Based Objectives Creating Outcomes Collecting Evaluation Evidence Creating Evaluation Surveys Fostering an Open Dialogue Assessing the Evidence Updating Programs and Services Based on Evaluation Dealing with Bad Feedback or Controversy Bringing It All Together Proving Worth to a Wider Audience Conclusion Appendix A-ALA Guidelines for Library and Information Services to Older Adults Introduction Guidelines for Library and Information Services to Older Adults Appendix B-Sample Surveys Assessment Survey for Older Adults: Current Users Assessment Survey for Older Adults: Current Nonusers Survey for Community Gatekeepers Assessment Survey for Library Staff Appendix C-Free Online Technology Tools Assessment/Evaluation Blogging Book Clubs: Online Bookmarking Collaboration Computer Maintenance Facebook and Alternatives Image Editing Websites Image Sharing Podcasting Presentations Tasking and To-Do Lists Technology Help Text to Speech Video Creation and Editing Video Sharing Website Creators Appendix D-Web Resource List Associations Caregiving Death and Grief: Widow/er Assistive Technology Discounts for Seniors Employment Estate Planning Fitness Fraud Prevention Government Grants Librarian Resources Multitopic Sites Retirement Second Careers for Seniors Taxes Technology Travel for Seniors Volunteering Bibliography Index
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