Mark Schorr

Crisis De-escalation: A Mental Health Professional's Guide for Anyone Managing Conflict (eBook, ePUB)

• Format: ePub

Produktbeschreibung

This book evolved out of 15 years of doing trainings for individuals struggling with out-of-control people. I worked for decades in community behavioral healthcare, and was certified in two different systems for managing acting out behavior that could range from mild verbal aggression to physical assault. Over the years, I dug down deeper into the research, and also gathered on the experience and expertise of the many dedicated people I worked with. This book is meant to be helpful for anyone ranging from a flight attendant trying to artfully manage an intoxicated passenger, to a librarian struggling with a mentally ill person seeking shelter in the stacks, to a healthcare worker with a disgruntled and disoriented patient. The goal is staying as calm as possible (of course easier said than done) and emerging with a feeling of a win/win situation. Seldom easy, and sometimes not possible, but for an individual who masters the presented skills, they can know they used evidence-based practices to make the best of a bad situation.

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Produktdetails

• Verlag: Mark Schorr
• Erscheinungstermin: 17. August 2014
• Englisch
• ISBN-13: 9781310013485
• Artikelnr.: 69900743

Autorenporträt

Born and raised in New York, Mark has also lived in Los Angeles, Washington, DC, and Portland, Oregon. He has worked as a bookstore manager, private investigator, nightclub bouncer, newspaper reporter, freelance writer, and is currently a licensed psychotherapist. Mark is the author of 12 novels and one non-fiction book. He is highly regarded throughout the Northwest region for his trainings on writing, mental health and crisis de-escalation. He has also presented in New York, Beijing, and California.