Critical Conversations in Healthcare, Third Edition (eBook, ePUB) - Clancy, Cheri
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  • Format: ePub

The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to: . Communicate mindfully . Interpret body language . Develop a growth mind-set . Work with frustrated families, angry physicians, and uncooperative colleagues . Deal with gossip, harassment, and other tough topics . Successfully address workloads, management styles, and other tricky…mehr

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Produktbeschreibung
The third edition of Critical Conversations in Healthcare feature do's and don'ts, reflective questions, and practical tools to help you improve your on-the-job interactions. Whether you are a new nurse at the bedside or the CEO of a major healthcare facility, this fully revised third edition will show you how to: . Communicate mindfully . Interpret body language . Develop a growth mind-set . Work with frustrated families, angry physicians, and uncooperative colleagues . Deal with gossip, harassment, and other tough topics . Successfully address workloads, management styles, and other tricky subjects . Improve the patient experience . Overcome conversation traps

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Autorenporträt
Cheri Clancy, MSN, MS, RN, NEA-BC, CPXP, is the founder of Cheri Clancy & Associates, LLC, a coaching and training firm that uses hard sciences as a catalyst for soft-skill leadership development. In addition to presenting, coaching, and consulting, Clancy leads the client experience department at Bayada Home Health Agency.