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Essay from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 2,0, Edinburgh Napier University, language: English, abstract: Implementing Lean in public services is very difficult to achieve. Due to this reason the critical success factors (CSFs) have first of all to be determined. CSFs are describing goals that are defined through the appropriate organisation, in this case the public services, in order to improve and measure the success of the business as well as the management and the employees.