Muzaffer Uysal, John A Williams

Current Issues and Development in Hospitality and Tourism Satisfaction (eBook, PDF)

• Format: PDF

Produktbeschreibung

Current Issues and Development in Hospitality and Tourism Satisfaction focuses on the importance of customer satisfaction in today's business environment. Experts from the field explore customer satisfaction strategies, emphasizing both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 220
• Erscheinungstermin: 13. Mai 2013
• Englisch
• ISBN-13: 9781136422683
• Artikelnr.: 38254676

Autorenporträt

Uysal, Muzaffer; Williams, John A