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In a noisy, fast-paced marketing world, customer insight holds the key to creating memorable, purpose-driven marketing. This book shows precisely how customer insights can be used to build a marketing mission with purpose. Customer Insight Strategies outlines the critical role of customer insight and provides techniques and strategies that will help marketers identify trends, nurture leads and understand consumers - ultimately, empowering them to grow profits. The strategies are explained in a straightforward, jargon-free manner, and can be applied to a huge range of marketing…mehr
In a noisy, fast-paced marketing world, customer insight holds the key to creating memorable, purpose-driven marketing. This book shows precisely how customer insights can be used to build a marketing mission with purpose.
Customer Insight Strategiesoutlines the critical role of customer insight and provides techniques and strategies that will help marketers identify trends, nurture leads and understand consumers - ultimately, empowering them to grow profits. The strategies are explained in a straightforward, jargon-free manner, and can be applied to a huge range of marketing challenges, regardless of time, budget or organizational size.
Customer Insight Strategies discusses many of the core methods through which customer insight can be gleaned, providing easy-to-follow guidelines for applying them to everyday marketing practice. Covering topics such as customer segments, marketing to personas and lead generation, it contains global case studies from organizations including Cisco, NTT, Refinitiv and The Co-op as well as interviews with leading business professionals sharing their thoughts on using customer insights to grow profits. Written by a highly respected thought-leader and industry influencer, this book will help any professional create truly powerful marketing.
Dr. Christine Bailey is the founder of Sophia Marketing Ltd, which delivers practical wisdom and insights-based marketing services to the technology and FinTech sectors. Based in Surrey, UK, she has spent her career in various B2B marketing roles, including leading European marketing functions for Hewlett-Packard and Cisco Systems, as well as for pre-IPO companies. Most recently she was Managing Director, SMB UK and Ireland, as well as Chief Marketing Officer for Valitor, a European payment solutions company. A respected thought-leader and motivational speaker with two TEDx Talks, she has been voted #1 Woman in Tech by B2B Marketing and named one of 150 women B2B thought leaders to follow in 2021 by Thinkers 360. She has a doctorate (DBA) in customer insight from Cranfield School of Management and serves on several advisory boards.
Inhaltsangabe
Chapter 01: An introduction to customer insights; Chapter 02: Why customer insights matter and how you generate them; Chapter 03: Creating a mission statement with purpose and a value proposition that matters to customers; Chapter 04: Using insights to support a brand strategy; Chapter 05: Using insights to create and apply customer segments and personas; Chapter 06: Using insights for thought leadership and content marketing; Chapter 07: Using insights for customer acquisition; Chapter 08: Using insights to develop and retain customers; Chapter 09: More insightful social media; Chapter 10: Technology to help; Chapter 11: Implications for practitioners
Chapter 01: An introduction to customer insights; Chapter 02: Why customer insights matter and how you generate them; Chapter 03: Creating a mission statement with purpose and a value proposition that matters to customers; Chapter 04: Using insights to support a brand strategy; Chapter 05: Using insights to create and apply customer segments and personas; Chapter 06: Using insights for thought leadership and content marketing; Chapter 07: Using insights for customer acquisition; Chapter 08: Using insights to develop and retain customers; Chapter 09: More insightful social media; Chapter 10: Technology to help; Chapter 11: Implications for practitioners
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