Thomas T. Hirata

Customer Satisfaction Planning (eBook, ePUB)

Ensuring Product Quality and Safety Within Your MRP/ERP Systems

• Format: ePub

Produktbeschreibung

This book presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction. It illustrates how shifting the focus from inventory replenishment to customer service results in a better product, received exactly on time, and with actual cost. The author elaborates on the classic "5 Whys" technique as it applies to customer satisfaction planning (CSP), explains manufacturing system evolution, looks at how to establish and personalize the customer relationship as well as rate and forecast clients, and presents examples of CSP in action.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 116
• Erscheinungstermin: 15. Oktober 2008
• Englisch
• ISBN-13: 9781439884836
• Artikelnr.: 72518409

Autorenporträt

Thomas T. Hirata

Inhaltsangabe

Customer Service Planning: A New Approach. Product Quality: The Need for
Change. Limitations of MRP/ERP. Common Parts Problems and the Failure of
MRP and Non-MRP Solutions. Customer Satisfaction Planning: Theory. Customer
Satisfaction Planning: Implementation. Manufacturing Planning: Supply and
Demand. Order Management and Manufacturing Scheduling. Supply Chain and
Business Management. Building Customer Relations with CSP. Making the
Switch: How to Convert to Customer Satisfaction Planning. Glossary.