Thomas T. Hirata

Customer Satisfaction Planning (eBook, PDF)

Ensuring Product Quality and Safety Within Your MRP/ERP Systems

• Format: PDF

Produktbeschreibung

In this guide, Hirata presents a progressive, cost-cutting efficiency system that builds on material requirement planning (MRP) and enterprise resource planning (ERP) to facilitate improved customer satisfaction.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 116
• Erscheinungstermin: 15. Oktober 2008
• Englisch
• ISBN-13: 9781420085006
• Artikelnr.: 54671170

Autorenporträt

Thomas T. Hirata

Inhaltsangabe

Customer Service Planning: A New Approach. Product Quality: The Need for
Change. Limitations of MRP/ERP. Common Parts Problems and the Failure of
MRP and Non-MRP Solutions. Customer Satisfaction Planning: Theory. Customer
Satisfaction Planning: Implementation. Manufacturing Planning: Supply and
Demand. Order Management and Manufacturing Scheduling. Supply Chain and
Business Management. Building Customer Relations with CSP. Making the
Switch: How to Convert to Customer Satisfaction Planning. Glossary.