Stephen Coscia

Customer Service Over the Phone (eBook, ePUB)

Techniques and Technology for Handling Customers Over the Phone

• Format: ePub

Produktbeschreibung

Examines various important scenarios that a customer service representative is likely to encounter and shows how to best handle each situation. This guide also explains how to make effective use of voice mail, email, fax, and letters.

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Produktdetails

• Verlag: Taylor & Francis
• Erscheinungstermin: 11. Januar 1999
• Englisch
• ISBN-13: 9781040158852
• Artikelnr.: 72249336

Autorenporträt

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.