Stephen Coscia

Customer Service Over the Phone (eBook, PDF)

Techniques and Technology for Handling Customers Over the Phone

• Format: PDF

Produktbeschreibung

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.; This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 143
• Erscheinungstermin: 11. Januar 1999
• Englisch
• ISBN-13: 9781482280661
• Artikelnr.: 57589240

Autorenporträt

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.