Dangerous Customer Service (eBook, ePUB) - Innovation, Impact
9,95 €
9,95 €
inkl. MwSt.
Sofort per Download lieferbar
payback
5 °P sammeln
9,95 €
9,95 €
inkl. MwSt.
Sofort per Download lieferbar

Alle Infos zum eBook verschenken
payback
5 °P sammeln
Als Download kaufen
Geschenk
Als Download kaufen
9,95 €
inkl. MwSt.
Sofort per Download lieferbar
payback
5 °P sammeln
Jetzt verschenken
9,95 €
inkl. MwSt.
Sofort per Download lieferbar

Alle Infos zum eBook verschenken
payback
5 °P sammeln
  • Format: ePub

Dangerous Customer Services provides real help for real people in the real world.
This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.…mehr

  • Geräte: eReader
  • mit Kopierschutz
  • eBook Hilfe
  • Größe: 2.84MB
Produktbeschreibung
Dangerous Customer Services provides real help for real people in the real world.

This book guide managers through the realities and practicalities of great customer service. Dangerous Customer Service shows the reader how to cover the basics: what customers expect from a service and what they will take for granted and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential their customer services including loyalty, training your customer and services across cultures.

Autorenporträt
Impact Innovation is a business agency that specialises in helping clients come up with new ideas for products and services. Their clients include the BBC, Cadbury, GlaxoSmithKilne, Habitat, John Lewis, the RAC, Unilever and Tesco. In 2004 they won the Management Consulutancy Association's (MCA) Gold Award for Change Management as a result of their Tesco Projects.