- Basic manufacturing and service operations concepts, purposes, terminology, roles, and goals
- Key elements, processes, and interactions, including facility, material, and labor requirements planning; scheduling; and continuous process and quality improvement
- Principles, strategies and planning for efficient, effective, and sustainable operations: facilities, production, processes, layout, lead capacity, technology, personnel, measurement, compensation, sustainability, and more
- Technology for better manufacturing and service operations: MRP II, service systems, ERP, planning, execution, and cost management.
- Global manufacturing and service operations: LCCs, logistics, labor, financial issues, decisionmaking, contract performance, risk management, and regulation
- Best practices for assessing performance using standard metrics and frameworks: KPIs, tradeoff analysis, scorecarding, dashboards, and exception management
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