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  • Format: PDF

Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk from fraudsters, hackers and accidental revenue leakage. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, provides managers with an understanding of the nature and implications of the risks they…mehr

Produktbeschreibung
Companies seeking to use communications technology as a delivery or payment platform for digital services are particularly at risk from fraudsters, hackers and accidental revenue leakage. They need to understand both their strategic and operational risks as well as those affecting their stakeholders - partners and customers. Effective risk management is as much about awareness, culture, training and organization as it is about technology. Mark Johnson's practical guide, Demystifying Communications Risk, provides managers with an understanding of the nature and implications of the risks they face and the human, organizational and technological approaches that can help avoid or mitigate them.

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Autorenporträt
Mark Johnson is Chairman of The Risk Management Group, a consultancy specialising in operational and revenue risk management services for clients throughout the world. His earlier career included 10 years' experience in narcotics enforcement, followed by senior roles in fraud control and communications risk management at Cable and Wireless, Nortel, and Ericsson.