This classic book is essential reading for engineers and scientists from all disciplines tackling all kinds of product and process quality problems and will be an ideal resource for students of this topic.
- Written in nonstatistical language, the book is an essential and accessible text for scientists and engineers who want to learn how to use DoE
- Explains why teaching DoE techniques in the improvement phase of Six Sigma is an important part of problem-solving methodology
- New edition includes two new chapters on DoE for services as well as case studies illustrating its wider application in the service industry
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