Janet R. Carpman, Myron A. Grant

Design That Cares (eBook, PDF)

Planning Health Facilities for Patients and Visitors

• Format: PDF

Produktbeschreibung

Design That Cares: Planning Health Facilities for Patients and Visitors, 3rd Edition is the award-winning, essential textbook and guide for understanding and achieving customer-focused, evidence-based health care design excellence. This updated third edition includes new information about how all aspects of health facility design - site planning, architecture, interiors, product design, graphic design, and others - can meet the needs and reflect the preferences of customers: patients, family and visitors, as well as staff. The book takes readers on a journey through a typical health facility and discusses, in detail, at each stop along the way, how design can demonstrate care both for and about patients and visitors. Design that Cares provides the definitive roadmap to improving customer experience by design.

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Produktdetails

• Verlag: John Wiley & Sons
• Seitenzahl: 504
• Erscheinungstermin: 25. Mai 2016
• Englisch
• ISBN-13: 9781118221631
• Artikelnr.: 45122199

Autorenporträt

JANET R. CARPMAN, PHD, and MYRON A. GRANT, MLA are pioneering design researchers and wayfinding experts who have worked on hundreds of analysis, planning, and design projects in health facilities, museums, and other complex public facilities. Believing that designed environments should respond to the needs and preferences of the people who use them, Carpman and Grant have involved thousands of users in their work over the past 30+ years. They are authors of Directional Sense: How to Find Your Way Around and two previous editions of Design that Cares: Planning Health Facilities for Patients and Visitors. They are partners in Carpman Grant Associates, Wayfinding Consultants, which helps organizations create and manage facilities that optimize customer experience by making wayfinding as easy as possible.

Inhaltsangabe

Acknowledgments xv

Foreword xvii

Authors' Introduction to the Third Edition xix

About the Authors xxi

Chapter 1: Introduction 1

Learning Objectives 1

Projections and the Direction of Healthcare 1

Healthcare: Changing Within 4

Design as a Component of High-Quality Healthcare 5

Designing for Patients and Visitors 7

Wayfinding Ease 9

Physical Comfort 9

Control over Social Contact 10

Symbolic Meaning 10

The Facility Design Process 10

Pre-Design Programming 10

Design 11

Concurrent Planning 12

Design Review 13

Construction 13

Activation 13

Post-Occupancy Evaluation 13

Summary 14

Discussion Questions 14

References 15

Chapter 2: A Look at Current Healthcare-Facility Design Research 19

Learning Objectives 19

Design Research in Relation to Current Trends in Healthcare 19

Focusing on Marketing 19

Valuing Healthcare-Facility Design 21

Sensitivity to Patient Experience 22

Recognizing the Role and Needs of Visitors 23

Emphasizing Accessibility and Universal Design 23

Conducting High-Quality Healthcare-Facility Design Research 24

Ensure That Research Is Planned and Carried Out by Trained, Experienced Researchers 24

See That the Research Builds On Existing Knowledge 25

If the Research Involves Clinical Investigations, Look Into Institutional Review Board Certification 25

See That the Research Has a Clearly Stated Purpose Related to Healthcare-Facility Design 25

Provide a Clear Research Design and Related Hypotheses 25

Carry Out the Project as Objectively as Possible 25

Skillfully Word Questions 26

Use Visual Images, if Possible 26

Carefully Sample Respondents 26

Make Sure Participants Give Informed Consent 27

Use State-of-the-Art Data-Collection Methods 27

Use Multiple Data-Collection Methods, if Possible 27

Use State-of-the-Art Data-Analysis Methods 27

State the Limitations of Findings and Their Generalizability 27

Consider Whether or Not the Research Is Replicable 28

Make Design Implications Explicit 28

Communicate Findings in a Way That Is Clear to Non-researchers 28

Research Claims 28

Integrating Design Research into the Design Process 29

Characteristics of a Humanistic Design Process 29

Objectives for Future Healthcare-Facility Design Research 31

Awards for Buildings Sensitive to User Needs 31

Training for Designers in Research Methods 31

Training for Researchers in Design-Relevant Research 32

Long-Term Studies of the Effects of Healthcare Facilities on Users 32

Translation of Research Findings into Design Guidelines 32

More Research Funding 32

International Research Agenda 32

Summary 32

Discussion Questions 33

References 34

Chapter 3: Arrival and Exterior Wayfinding 37

Learning Objectives 37

Traveling to a Healthcare Facility 37

Arriving by Car 38

Arriving by Taxi or Van 38

Arriving by Public Transit 38

Exterior Wayfinding 40

Exterior Signage 40

Environmental Cues 42

Exterior Handheld Maps 43

Main Entrance Drop-Off Area 45

Parking 46

Valet Parking 47

Parking Lots 47

Parking Structures 48

Park-and-Ride Options 49
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