Designing Better Services (eBook, PDF)
A Strategic Approach from Design to Evaluation
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Explains design of a service step by step
Highlights the importance of service evaluation in supporting service design and fostering innovation
Provides service design and evaluation tools suitable for practitioners, companies, and public administrations
Highlights the importance of service evaluation in supporting service design and fostering innovation
Provides service design and evaluation tools suitable for practitioners, companies, and public administrations
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