Mary Clarkson

Developing IT Staff (eBook, PDF)

A Practical Approach

• Format: PDF

Produktbeschreibung

Written for professionals this easy-to-read text provides down-to-earth practical advice for those involved with training and skill development in technical software development jobs. The author, Mary Clarkson, draws on her experience as a technical specialist and as an IT training manager, and gives practical guidance on how to get staff members started on their skill development. She also explains, using plenty of examples, how to support them through their learning process. Clarkson has worked 7 years as IT Training Manager of Barclaycard UK and has over 14 years of practical experience developing computer systems. No doubt, this book is of indispensable value to: team leaders, project manager, systems developers, and human resource managers.

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Produktdetails

• Verlag: Springer London
• Seitenzahl: 195
• Erscheinungstermin: 6. Dezember 2012
• Englisch
• ISBN-13: 9781447103158
• Artikelnr.: 44179192

Inhaltsangabe

1 Background.- 1.1 Introduction.- 1.2 Main Points of this Chapter.- 1.3 Training and Education.- 1.4 How Adults Learn.- 1.5 Stakeholders.- 1.6 Team Leader's Role in Training.- 1.7 Summary.- 2 Spotting the Training Need and Getting SMART.- 2.1 Introduction.- 2.2 Main Points of this Chapter.- 2.3 Perceived Training Need.- 2.4 Checking Out the Real Training Need.- 2.5 SMART Objectives.- 2.6 Action Plan.- 2.7 Summary.- 3 Choosing between Training Methods - Short-term Options.- 3.1 Introduction.- 3.2 Main Points of this Chapter.- 3.3 Short Taught Course.- 3.4 Self-Study.- 3.5 On-the-job Training.- 3.6 Summary.- 4 Choosing between Training Methods - Long-term Options.- 4.1 Introduction.- 4.2 Main Points of this Chapter.- 4.3 Mentoring.- 4.4 Accreditations.- 4.5 Higher Education.- 4.6 Summary.- 5 Learner Support.- 5.1 Introduction.- 5.2 Main Points of this Chapter.- 5.3 Pre-Training Support.- 5.4 Post-Training Support.- 5.5 Coaching the Learner.- 5.6 Action Groups.- 5.7 Summary.- 6 Evaluation: Was It Worth It?.- 6.1 Introduction.- 6.2 Main Points of this Chapter.- 6.3 Why Evaluate: What Evaluation is For.- 6.4 When and How to Evaluate.- 6.5 Remedies When Training Did Not Work.- 6.6 Is It Worth Evaluating?.- 6.7 Summary.- 7 Career Development.- 7.1 Introduction.- 7.2 Main Points of this Chapter.- 7.3 Experience as a Development Method.- 7.4 Defining Job Roles.- 7.5 Moving From Role to Role.- 7.6 Developing Within a Role.- 7.7 Support From Professional Societies.- 7.8 Summary.- 8 Skill Assessment.- 8.1 Introduction.- 8.2 Main Points of this Chapter.- 8.3 Technical Testing.- 8.4 Performance Appraisals.- 8.5 Psychometric Testing.- 8.6 Assessment Centres and Development Centres.- 8.7 Summary.- 9 Soft Skills - Can They Be Taught?.- 9.1 Introduction.- 9.2 Main Points of thisChapter.- 9.3 What Are Soft Skills?.- 9.4 Which Ones Are Important?.- 9.5 Developing Soft Skills.- 9.6 Challenges We Face.- 9.7 Summary.- 10 Wider Organizational Picture.- 10.1 Introduction.- 10.2 Main Points of this Chapter.- 10.3 Organizational Structure and Impact on Training.- 10.4 About Large Training Programmes.- 10.5 Setting Up Large Training Programmes.- 10.6 Training in the Smaller IT Department.- 10.7 Summary.- 11 Trainees: New Entrants to IT.- 11.1 Introduction.- 11.2 Main Points of this Chapter.- 11.3 What Trainees Need to Know.- 11.4 How to Develop Trainees.- 11.5 Organizing the Training.- 11.6 Graduate Entrants.- 11.7 Mature Entrants.- 11.8 Encouraging Trainees.- 11.9 Summary.- 12 Into the Future.- 12.1 Introduction.- 12.2 Main Points of this Chapter.- 12.3 Planning for Future Skills.- 12.4 Analysing Future Needs.- 12.5 Carrying Out the Training.- 12.6 Supporting Self Development.- 12.7 Does the Future Ever Come?.- 12.8 Summary.Aus dem Inhalt:
Introduction
- 1. Background
- 2. Spotting the training need and getting SMART
- 3. Choosing between Training Methods - Short-term Options
- 4. Choosing between Training Methods - Long-term Options
- 5. Learner Support
- 6. Evaluation: Was it worth it?- 7. Career Development
- 8. Skill Assessment
- 9. Soft Skills: Can they be taught?- 10. The Wider Organisational Picture
- 11. Trainees: new entrants to IT
- 12. Into the Future
- Bibliography
- Index