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"Computers, mobile phones, and the Internet are frequently touted as miracle-working tools in the battle against global poverty. This book brings a welcome dose of realism to these claims, through experimental case studies of several information and communication technology interventions in Latin America. The conclusion? While technology has great potential, its value emerges only with the proper institutional support. No amount of technology makes up for deficient political commitment, human capacity, or institutional integrity. A must-read for anyone considering ICTs for international development." - Kentaro Toyama, Visiting Scholar, University of California, Berkeley and Co-Founder of the IEEE/ACM International Conference on Information and Communication Technologies and Development (ICTD)