The book discusses the convenience and efficiency of email and patient portals, how eliminating telephone tag can result in greater efficiency and better patient communications, and the value of e-prescribing, and telemedicine. It includes issues of security, privacy, and healthcare quality, as well as the legislative initiatives that have been passed to protect healthcare information from unauthorized entry. It evaluates important questions about the cost of health services and how various payment structures impact the doctor's ability to be paid a fair wage.
Based around revealing case studies, the book illustrates how communication or the lack thereof can make a significant difference in treatment and outcome. It is a primer in how these important communication technologies save time and money and most importantly will reduce critical medical errors thus saving lives.
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"The stated goal is that the book is for '[h]ealthcare professionals who are leading the transformation of health care by using information and knowledge.' ... the book is certain to be a valuable resource for those who want to better understand the current state of electronic health care communication. ... The text is well organized, and the concise chapter labels and subheadings make the manual a valuable desktop resource. ... book is a useful primer and will serve the reader as a future off-the-shelf resource." (Stanley Borg, Journal of the American Medical Association, May, 2011)