Michael E. Milakovich

Digital Governance (eBook, PDF)

Applying Advanced Technologies to Improve Public Service

• Format: PDF

Produktbeschreibung

This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 474
• Erscheinungstermin: 27. September 2021
• Englisch
• ISBN-13: 9781000456219
• Artikelnr.: 62510672

Autorenporträt

Michael E. Milakovich is Professor Emeritus of Political Science at the University of Miami, Coral Gables, Florida.

Inhaltsangabe

Part 1: Introduction and Overview: From Formal Bureaucracy to Digital
Democracy. 1. From Centralized Government to Decentralized Results-Driven
Smart Governance 2. The Transition From Electronic Government to Smart
Digital Governance Part 2: Politics and Administration: Using Technology to
Sustain Democracy and Improve Bureaucracy 3. From Representative to Digital
Democracy: Using the Internet to Increase or Deter Citizen Participation 4.
Citizen-Centric Remote Online Digital Governance 5. Cybersecurity, Privacy,
and Protecting Public Records Part 3: Administration: Implementing Online
Digital Governance 6. Administration and Equality of Access: Balancing
Effectiveness with Political Responsiveness 7. Legislation and Regulation
for Accountability and Performance Improvement 8. Applying Artificial
Intelligence and Smart Technologies to Improve Performance and Results 9.
Applying Digital Technologies to Improve Remote Delivery of Public Services
Part 5: Globalization and Interactive Online Citizenship 10. Global Digital
Governance Practices 11. Globalization, Immigration, and International
Trade 12. Toward Global Citizenship and Digital Governance: Integrating
Technology, Politics, and Public Administration

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Part 1: Introduction and Overview: From Formal Bureaucracy to Digital Democracy. 1. From Centralized Government to Decentralized Results-Driven Smart Governance 2. The Transition From Electronic Government to Smart Digital Governance Part 2: Politics and Administration: Using Technology to Sustain Democracy and Improve Bureaucracy 3. From Representative to Digital Democracy: Using the Internet to Increase or Deter Citizen Participation 4. Citizen-Centric Remote Online Digital Governance 5. Cybersecurity, Privacy, and Protecting Public Records Part 3: Administration: Implementing Online Digital Governance 6. Administration and Equality of Access: Balancing Effectiveness with Political Responsiveness 7. Legislation and Regulation for Accountability and Performance Improvement 8. Applying Artificial Intelligence and Smart Technologies to Improve Performance and Results 9. Applying Digital Technologies to Improve Remote Delivery of Public Services Part 5: Globalization and Interactive Online Citizenship 10. Global Digital Governance Practices 11. Globalization, Immigration, and International Trade 12. Toward Global Citizenship and Digital Governance: Integrating Technology, Politics, and Public Administration

Rezensionen

"Every aspect of government is rapidly evolving in a digital direction. Myriad opportunities for improved performance are extensive, but at the same time often overwhelming to those who lead and manage often antiquated service systems to the new standards of digital technology that citizens have come to expect. The second edition of Michael Milakovich's Digital Governance is very welcome as a necessary guide to the Information Communications Technologies (ICTs) applications that are empowering governments to fulfill their promises. Equally important, Milakovich offers powerful insights on avoiding the long-term negative effects that can accompany poor ICT implementation, resulting in declines in public trust. This volume is a necessary resource-indeed a best investment-not only for CIOs, but for all levels of public management from chief executives to line managers".

Marc Holzer, Suffolk University-Boston, USA

"With great clarity and convincing evidence, Milakovich portrays the central dilemmas of governance in the digital age: more citizen-centric, transparent, and participatory, and yet more vulnerable for security, misinformation, and inequality. His treatment of globalization as a crucial aspect of our networked world is a unique strength of this book, which is certain to provoke important debates about the transformation of governance".

Karen Mossberger, Arizona State University, USA