Kellie Gonçalves, Anne Ambler Schluter

Domestic Workers Talk (eBook, ePUB)

Language Use and Social Practices in a Multilingual Workplace

• Format: ePub

Produktbeschreibung

Set in a multilingual cleaning company that serves Anglophone customers in the upper-(middle) class suburbs of New York City, this book presents an ethnographic study into power, language policy and communication from the perspectives of the Brazilian-American employer as well as the company's Hispanophone and Lusophone employees. Power asymmetries in internal communication demonstrate the employer's legitimated domination over her employees and her L1 Portuguese as a form of linguistic capital. Employees' resourcefulness and multicompetence - rather than quantifiable levels of English-language proficiency - determine the extent to which they rely on language brokering to facilitate communication with their customers, directly impacting their agency. The book contributes to current debates on extra-linguistic modes of communication in multilingual settings and thematic analyses of care work, migration, communication and the role of English.

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Produktdetails

• Verlag: Channel View Publications
• Seitenzahl: 168
• Erscheinungstermin: 2. November 2023
• Englisch
• ISBN-13: 9781800416772
• Artikelnr.: 64193768

Autorenporträt

Kellie Gonçalves is Senior Lecturer in the Department of English, University of Bern, Switzerland. She is the author of Labour Policies, Language Use and the 'New' Economy: The Case of Adventure Tourism (2020, Palgrave Macmillan) and co-editor of Language, Global Mobilities, Blue-Collar Workers and Blue-Collar Workplaces (2021, Routledge with H. Kelly-Holmes).

Anne Ambler Schluter is Associate Professor in the Department of English and Communication, Hong Kong Polytechnic University. Her research focuses on the sociolinguistics of migration, discourse analysis, affective attachment/emotional labor, healthcare communication, and minority language and belonging.