Christofer F. Daiberl

Driving Networked Service Productivity (eBook, PDF)

• Format: PDF

Produktbeschreibung

Christofer F. Daiberl explores how to enhance the productivity of services delivered by a network of co-providers. Harnessing empirical insights and synthesizing contributions from service design, information systems, and engineering, the author develops a systematic productivity improvement technique. The technique supports practitioners to iteratively discover and seize opportunities to enhance productivity for their own organization, customers, and relevant co-providers. Reflecting on the overall results, five general design principles are proposed that support the development of new artifacts fostering truly productive services in a networked world.

Contents

• The concepts of networked service delivery and networked service productivity
• Approaches for improving productivity from a network perspective
• The networked service productivity improvement technique
• Design principles for improving networked service productivity

Target Groups

• Researchers and students in the field of service management and information systems
• Service managers and practitioners aiming to enhance the productivity of networked service offerings

The Author

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.

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Produktdetails

• Verlag: Springer Fachmedien Wiesbaden
• Seitenzahl: 264
• Erscheinungstermin: 2. März 2020
• Englisch
• ISBN-13: 9783658295806
• Artikelnr.: 58753406

Autorenporträt

Christofer F. Daiberl received his PhD from the Friedrich-Alexander-Universität Erlangen-Nürnberg, where he worked as a Research Associate for Prof. Dr. Kathrin M. Möslein at the Chair of Information Systems - Innovation & Value Creation.

Inhaltsangabe

The concepts of networked service delivery and networked service productivity.- Approaches for improving productivity from a network perspective.- The networked service productivity improvement technique.- Design principles for improving networked service productivity.