Stephen Neale, Lisa Spencer-Arnell, Liz Wilson

Emotional Intelligence Coaching (eBook, ePUB)

Improving Performance for Leaders, Coaches and the Individual

• Format: ePub

Produktbeschreibung

Emotional Intelligence Coaching examines the vital role emotions and habits play in performance. Emotional intelligence can help leaders and coaches recognize how attitudes - both their own and those of the people they coach - prevent individuals from reaching their potential. Replacing these with more useful feelings and thoughts can provide a powerful means of improving performance. This book explains the principles of emotional intelligence and how these relate to coaching for performance. It includes practical activities for those seeking to identify and adapt their behaviour in order to achieve more.

Never before have emotional intelligence and coaching been brought together in this way to help you develop your own and other people's performance.

Produktdetails

• Verlag: Kogan Page eBook
• Seitenzahl: 270
• Erscheinungstermin: 3. September 2011
• Englisch
• ISBN-13: 9780749463687
• Artikelnr.: 38218383

Autorenporträt

Steve Neale is MD of BCS International, a leading emotional intelligence training, consultancy and coaching organization. Steve is a qualified psychologist, coach, EI practitioner, counsellor and hypnotherapist.
Lisa Spencer-Arnell is MD of CCS Coaching International and a Director of Real Difference. She is passionate about inspiring people to be at their best through leadership coaching, EI development and facilitation.
Liz Wilson is Director of TWP behavioural change specialists and a qualified coach, mentor, coach-supervisor and EI practitioner.

Inhaltsangabe

1. What is emotional intelligence?
It's all about performance
What is emotional intelligence?
How many brains have you got?
Emotional intelligence - two aspects
Can you improve your emotional intelligence?
Measuring EI
Sustainable change takes time
Different approaches to EI
2. What is coaching?
What is coaching?
Why coaching?
What does great coaching look like?
What next?
What does the future of coaching look like?
3. The importance of emotional intelligence in coaching
What's wrong with coaching?
The emotionally intelligent coach
Life positions: the foundations to successful coaching
4. The fast track to performance and profitability
Paying the price of negativity
The potential and performance equation
Individual performance
Team performance
Organizational performance
The evidence
Measuring the impact: what's your ROI?
5. Developing your emotional intelligence
Self-regard Regard for others
Self-awareness
Awareness of others
6. Understanding and working with values, beliefs and attitudes
Inside-out performance
Values The impact of values
Why values matter
The role of values within coaching
Values at work in organizations
Attitudes and beliefs
The values, attitudes and behaviour link
Defining organizational values, attitudes and behaviours
7. Core coaching skills
Do you hear what I hear?
EI listening
Emotionally intelligent questioning
Questioning and the EI coach
EI empathy
Rapport
Coaching models
8. How goals flow from values to action
Everything starts as an idea
Connect emotionally with your goals
It's all about mind over matter
Is working SMARTER the only way?
Goals are vehicles for living our values
How goals flow from values to action
9. The coaching toolkit
Agreement and contract
Coaching models
Coaching questions
10. Coaching ethics and best practice
What attracts us to become coaches?
So, what does best practice mean to you?
Cracking the code
What constitutes best practice for the emotionally intelligent coach?
How was it for you?
Supervision - the helicopter view