Emotional Labor in the 21st Century (eBook, PDF)

Diverse Perspectives on Emotion Regulation at Work
Redaktion: Grandey, Alicia; Rupp, Deborah E.; Diefendorff, James

• Format: PDF

Produktbeschreibung

This book reviews, integrates, and synthesizes research on emotional labor and emotion regulation conducted over the past 30 years.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 344
• Erscheinungstermin: 7. Mai 2013
• Englisch
• ISBN-13: 9781136232596
• Artikelnr.: 38404203

Autorenporträt

Grandey, Alicia; Diefendorff, James; Rupp, Deborah E.

Inhaltsangabe

Part 1: Overview 1. Bringing Emotional Labor into Focus: A Review and Integration of Three Research Lenses Alicia A. Grandey
James M. Diefendorff
Deborah E. Rupp Part 2: Person Perspectives: Within
Between
Dyadic And Group 2. Episodic Intrapersonal Emotion Regulation: Or
Dealing with Life as it Happens Daniel J. Beal
John P. Trougakos 3. Motivation
Fit
Confidence
and Skills: How Do Individual Differences Influence Emotional Labor? Jason J. Dahling
Hazel-Anne Johnson 4. The Social Effects of Emotion Regulation in Organizations Stéphane Côté
Gerben A. Van Kleef
Thomas Sy 5. Emotional Labor at the Unit-level Karen Niven
Peter Totterdell
David Holman
David Cameron Part 3: Occupational Perspectives: Customer Service
Call Centers
Caring Professionals 6. The Customer Experience of Emotional Labor Markus Groth
Thorsten Hennig-Thurau
Karyn Wang 7. Call Centers: Emotional Labor Over the Phone Danielle van Jaarsveld
Winnie R. Poster 8. Attending to Mind and Body: Engaging the Complexity of Emotion Practice Among Caring Professionals Rebecca J. Erickson
Clare L. Stacey Part 4: Contextual Perspectives: Organization
Gender
Culture 9. Emotional Labor: Organization-level Influences
Strategies
and Outcomes S. Douglas Pugh
James M. Diefendorff
Christina M. Moran 10. Social and Cultural Influencers: Gender Effects on Emotional Labor at Work and at Home Kathryn J. Lively 11. A Cultural Perspective on Emotion Labor Batja Mesquita
Ellen Delvaux Part 5: Multi-Disciplinary Perspectives: Reflections and Projections 12. Emotional Labor: Looking Back Nearly 20 Years Blake E. Ashforth
Ronald H. Humphrey 13. Emotional Labor Across Five Levels of Analysis: Past
Present
Future Neal Ashkanasy
Catherine Daus 14. Conceptualizing Emotional Labor: An Emotion Regulation Perspective James Gross 15. Reflecting on Emotional Labor as a Social Meme Anat Rafaeli 16. Back to the Future Amy S. Wharton