Empathy and Business Transformation (eBook, PDF)

Redaktion: Sarantou, Melanie; Miettinen, Satu

• Format: PDF

Produktbeschreibung

The book presents a practical four-step approach to the challenges presented concerning how organisations can turn from merely feeling empathy with or for people, to actions of empathy and compassion that can be implemented with and by communities.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 318
• Erscheinungstermin: 5. Oktober 2022
• Englisch
• ISBN-13: 9781000713671
• Artikelnr.: 64382147

Autorenporträt

Melanie Sarantou is an adjunct professor in social design and senior researcher at the University of Lapland, investigating how arts and narrative practices impact marginalised women in communities in Namibia, Lapland, Russia and Australia. Her current research focuses on the role of arts in societies that exist on the margin of Europe in the European Commission-funded Horizon 2020 project titled 'Action on the Margin: Arts as Social Sculpture'. Satu Miettinen is professor of Service Design at the University of Lapland, Finland, with research interests spanning the themes of design methods in engaging with the Arctic region, service design methods for inclusion, the participatory development of services and socially responsible art and design methods.

Inhaltsangabe

1 Introduction



Melanie Sarantou and Satu Miettinen



SECTION A The role of creativity and the arts in creating empathy: Step 1: Create connections for generating empathy

2 'We really have quite a lot to say ...': Fostering agency of youth with asylum-seeking backgrounds by arts-based methods and dialogue as actions of empathy



Enni Mikkonen and Katri Konttinen



3 Encouraging empathy in creative tourism



Tatiana Kravtsov, Maria Huhmarniemi and Outi Kugapi



4 Empathy in digital participatory artworks



Katja Juhola, Marija Griniuk and Smaranda-Sabina Moldovan



5 Collaborative art and storytelling as an empowering tool for social design



Daria Akimenko, Melanie Sarantou and Satu Miettinen



SECTION B The role of stories in creating empathy: Step 2: Create emotional insights

6 Building empathy in a digital business through Love and Break-up Letters



Rosana Vasques, Mikko Koria and Maria Cecilia Loschiavo Dos Santos



7 Comprehending the lenience on academic assessment regulations through university students' emotional insights in Tanzania



Albert Tibaijuka and Ludovick Myumbo



8 Building trust with storytelling: Dialogues and encounters in the Arctic



Caoimhe Isha Beaulé and Mari Viinikainen



9 Imagine this! Storytelling, places and empathy



Juha Iso-Aho, Nina Luostarinen and Pekka Vartiainen



10 Telling the story: How arts-based methods can create space for empathy in students and teachers in the postcolonial university design context



Michelle Olga van Wyk



SECTION C The role of design in creating empathy: Step 3: Wayfinding and initiating action with beneficiaries

11 Empathic perspective to understand people's experiences in the service prototyping context in Chile



Mira Alhonsuo and Mariluz Soto Hormazábal



12 Benefits and challenges of designer empathy work in multidisciplinary collaboration



Tarja Pääkkönen and Marina Bos-de Vos



13 Towards a more empathic organization: An exploratory case study of a multinational manufacturing corporation



Krista Korpikoski



14 Design, empathy and autonomy: Reflections on theory and practice



Bruna Montuori, Maria Luiza Viana, Rosana Vasques and Maria Cecilia Loschiavo Dos Santos



15 Materiality as a mediator of empathy through culture-based product design for tourism



Heidi Pietarinen, Eija Timonen and Melanie Sarantou



SECTION D The role of technology in creating empathy: Step 4: Scaling up empathic action

16 Human or nonhuman agent? Experiences of empathy in a digital customer tourism journey



Päivi Hanni-Vaara



17 Capitalising on empathic actions: Design principles of digitally transforming business processes



Yangyang Zhao and Timothy K. Craig



18 Empathy and delivery cyclists



Eduardo Rumenig Souza, Luiz E. P. B. T. Dantas, Rosana Vasques, André Casanova Silveira and Maria Cecília Loschiavo dos Santos



19 AI innovations, empathy and the law: A user-centric perspective on copyright and privacy



Robert van den Hoven van Genderen, Rosa Maria Ballardini and Marcelo Corrales Compagnucci