TE Mullane worked in Amazon's logistics network for many years, helping to establish and manage new FC centers. He opened a new FC center in Chambersburg, Pennsylvania and hosted Wilke on his first visit to the center. According to Mullane, Wilke began his visit by walking quietly around the center. In a corner of the center next to the receiving warehouse, he encountered a pile of products that were too messy to transport - too heavy to move on the conveyor belt. For one reason or another, workers were unable to match these products to orders and so they ended up in piles.
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