Patrick J. McKenna, David H. Maister

First Among Equals (eBook, ePUB)

How to Manage a Group of Professionals

• Format: ePub

Produktbeschreibung

Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the co-author of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.

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Produktdetails

• Verlag: Simon + Schuster LLC
• Seitenzahl: 320
• Erscheinungstermin: 11. Mai 2010
• Englisch
• ISBN-13: 9781439104804
• Artikelnr.: 37897373

Autorenporträt

Patrick J. McKenna is a widely recognized expert on managing professional service firms and a partner in Edge International in Edmonton, Canada, a consulting firm serving professional service firms throughout the world. Mr. McKenna is the coauthor of two Canadian Top 10 management bestsellers, Beyond Knowing and Herding Cats.

David H. Maister, one of the world's leading authorities on the management of professional service firms, is the author of several successful books, including Managing the Professional Service Firm, True Professionalism, and Practice What You Preach, and coauthor of The Trusted Advisor.

Inhaltsangabe

Contents
Introduction
PART ONE
GETTING READY
1. CLARIFY YOUR ROLE
How, exactly, do you add value as a group leader?
2. CONFIRM YOUR MANDATE
Is there an explicit agreement about your rights and responsibilities?
3. BUILD RELATIONSHIPS -- ONE AT A TIME
What are the key skills you must have?
4. DARE TO BE INSPIRING
Do you know how to inspire people?
PART TWO
COACHING THE INDIVIDUAL
5. WIN PERMISSION TO COACH
How do you get people to accept your guidance?
6. LISTEN TO BUILD RAPPORT
Do people think you are a good listener?
7. DEAL DIFFERENTLY WITH DIFFERENT PEOPLE
How can you understand and respond to people's differences?
8. HELP UNDERPERFORMERS
How can you be useful to those who need assistance?
9. TACKLE THE PRIMA DONNAS
How do you deal with difficult people?
10. BUILD SUPPORT FOR CHANGE
How do you get people to buy into the need for change?
PART THREE
COACHING THE TEAM
11. CLARIFY GROUP GOALS
Does your group have specific, clearly articulated, shared objectives?
12. DEVELOP YOUR GROUP'S RULES OF MEMBERSHIP
What do members of your group owe to each other?
13. BUILD TEAM TRUST
What gets group members to trust each other?
14. THROW DOWN A CHALLENGE
Has your group selected an exciting challenge?
15. ENERGIZE YOUR MEETINGS
What are good meeting disciplines?
16. GIVE RECOGNITION
How do you acknowledge accomplishments?
17. RESOLVE INTERPERSONAL CONFLICTS
What do you do when team members fall out?
18. DEAL WITH YOUR CRISES
How do you respond to dramatic events?
PART FOUR
BUILDING FOR THE FUTURE
19. NURTURE YOUR JUNIORS
How do you deal with your junior staff?
20. INTEGRATE NEW PEOPLE
How do you ensure the success of new hires?
21. CONTROL YOUR GROUP'S SIZE
How do you respond to the problems of size?
22. MEASURE GROUP RESULTS
How do you measure your group's success?
23. WHY BOTHER?
Why would you want to do all this?
Notes on Sources
Further Reading
Bibliography
Acknowledgments
Index