- Comprehensive updating and expansion to reflect recent research findings and major organizational and policy changes
- Clear structure and signposting for ease of reading and study
- Wide choice of examples and illustrative case studies reflect the needs of a variety of professional groups in health services, local and municipal services and education
- Interactive learning activities with indicative answers help readers consolidate their learning
- Comprehensively updated and expanded to reflect major organizational and policy changes
- Interactive learning activities with indicative answers at the end of each chapter
- 'Pull out' boxes illustrate recent research findings and case studies of practice
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