David K. Hayes, Jack D. Ninemeier, Allisha A. Miller

Foundations of Lodging Management (eBook, PDF)

Pearson New International Edition

• Format: PDF

Produktbeschreibung

For junior college or undergraduate courses in hotel management, lodging operations, and hospitality.

Written in an easy-to-read, easy-to-understand style, Foundations of Lodging Management, explores how the lodging industry and the hotels in the industry operate. With coverage of both small and large hotels, it addresses each department, including the front office, sales and marketing, housekeeping, maintenance and more! This edition features more on green initiatives, expanded discussion of revenue optimisation, and an updated Front Office Simulation that helps students learn how to manage a hotel's front office and better understand the complexity of the entire property.

The full text downloaded to your computer

With eBooks you can:

• search for key concepts, words and phrases
• make highlights and notes as you study
• share your notes with friends

eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download), available online and also via the iPad and Android apps.

Upon purchase, you'll gain instant access to this eBook.

Time limit

The eBooks products do not have an expiry date. You will continue to access your digital ebook products whilst you have your Bookshelf installed.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, HR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Pearson HigherEducation
• Seitenzahl: 400
• Altersempfehlung: ab 18 Jahre
• Erscheinungstermin: 3. Oktober 2013
• Englisch
• ISBN-13: 9781292053547
• Artikelnr.: 41939685

Inhaltsangabe

1.    Introduction to the Lodging Industry
2.    The Structure of the lodging Industry
3.    Guest Service in the Lodging Industry
4.    Managing Lodging Operations
5.    Staffing the Lodging Operation
6.    The Front Office Department
7.    The Sales and Marketing Department
8.    The Housekeeping Department
9.    The Maintenance Department
10.  Food and Beverage Operations: Limited Service Hotels
11.  Food and Beverage Operations: Full-Service Hotels
12.  The Accounting Department
13.  Safety and Security
14.  Careers in the Lodging Industry
15.  The Front Office Management Simulation
I.    Front Office Management Training Challenges
II.   The Front Office Management Simulation (FOMS)
III.  Revenue Management Lessons
IV. Reservation Management Lessons
V. Guest Stay Information Lessons
VI. Guest Departure and Payment
VII. Accounting and Financial Summaries
VIII. FOMS Completion