Rolf Rønning, Bo Enquist, Lars Fuglsang

Framing Innovation in Public Service Sectors (eBook, PDF)

• Format: PDF

Produktbeschreibung

Innovation is seen as an interactive process that involves many actors within and across organizational boundaries. In public sector services, innovation is a frequent, often holistic, and multi-layered process that involves many actors and many services at the same time. However, most of the existing literature on innovation in public sector services is based on the economics of innovation, which is heavily influenced by investigations of the private sector. Innovation in the Public Sector develops a more context-sensitive and rich approach in order to explore the different logics of innovation that prevail here.

---

Dieser Download kann aus rechtlichen Gründen nur mit Rechnungsadresse in A, B, BG, CY, CZ, D, DK, EW, E, FIN, F, GR, HR, H, IRL, I, LT, L, LR, M, NL, PL, P, R, S, SLO, SK ausgeliefert werden.

Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 256
• Erscheinungstermin: 9. Mai 2014
• Englisch
• ISBN-13: 9781134628414
• Artikelnr.: 40882577

Autorenporträt

Bo Enquist is Associate Professor at CTF-Service Research Center at Karlstad University, Sweden. He is also vice Director of SAMOT (Service And Marketing Oriented Transport research group), an Vinn-excellent center, which is a subunit to CTF.

Lars Fuglsang is Professor at Lillehammer University College, Norway and Associate Professor at Roskilde University, Denmark. He has published numerous articles and books on innovation including the edited volumes "Innovation and the creative process. Towards innovation with care" and, with Jon Sundbo, "Innovation as strategic reflexivity" (Routledge).

Rolf Rønning is Professor at Lillehammer University College, Norway. He has researched and published widly within welfare policy, including Social aspects of illness, Disease and Sickness Absence (Nordby, Rønning and Tellnes (eds.)).

Inhaltsangabe

1. Introduction: Framing Innovation in Public Service Sectors: A Contextual
Approach Lars Fuglsang and Rolf Rønning 2. How Front-line Employees Nurture
Service Innovation through Co-creation with their Customers: A Case Study
of Public Health Care Jenny Karlsson, Per Skålén and Erik Sundström 3.
Service Innovations for Enhancing Public Transit Services Heiko Gebauer,
Mikael Johnson and Bo Enquist 4. User-Driven Innovation and the Role of the
Citizen: A Citizen, a Customer, or a Human Being? Luise Li Langergaard 5.
Value Innovations in Electricity Utilities Heiko Gebauer, Hagen Worch and
Bernhard Truffer 6. Framing Innovation in Postal Services: Developing a
Hybrid Organization Lars Fuglsang and Jørn Kjølseth Møller 7. Organizing
for Innovation in the Public Sector Anne Marie Berg 8. Translating
Client-Orientation through ICT Maria Røhnebæk 9. Collaborative Service
Innovation in the Public Sector Johan Quist and Martin Fransson 10.
Coevolution and Innovations in Governance - A Case Study of the New Public
Service System for Electric Vehicles in Oslo Rannveig Røste 11. The
Diffusion of Innovation: A Question of Power Rolf Rønning 12. Conclusion:
Public Service Sector Innovation in Context Lars Fuglsang and Rolf Rønning