P. Abbott, S. Lewry

Front Office (eBook, PDF)

• Format: PDF

Produktbeschreibung

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:
· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
· updated in the light of recent developments such as global distribution systems and the internet
· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
· Procedural aspects
· Dealing with people
· Increasing yield
· Management aspects

Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 211
• Erscheinungstermin: 17. Februar 2010
• Englisch
• ISBN-13: 9781136402005
• Artikelnr.: 38250498

Autorenporträt

Peter Abbott, Sue Lewry

Inhaltsangabe

Introduction
Procedural aspects - Advance bookings
Check-in and related issues
Guest accounting
Dealing with people - Security - Hospitality
Social skills
Increasing Yield - sales
Marketing aspects
Yield management
Groups
management aspects - Tariffs, Control
Staffing
Equipment
Index.

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Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.