Amitava Mitra

Fundamentals of Quality Control and Improvement (eBook, PDF)

• Format: PDF

Produktbeschreibung

The newest edition of an insightful and practical statistical approach to quality control and management In the newly revised and thoroughly updated Fifth Edition of Fundamentals of Quality Control and Improvement, accomplished academic, consultant, and author Dr. Amitava Mitra delivers a comprehensive and quantitative approach to quality management techniques. The book demonstrates how to integrate statistical concepts with quality assurance methods, incorporating modern ideas, strategies, and philosophies of quality management. You'll discover experimental design concepts and the use of the Taguchi method to incorporate customer needs, improve lead time, and reduce costs. The new edition also includes brand-new case studies at the end of several chapters, references to the statistical software Minitab 19, and chapter updates that add discussions of trending and exciting topics in quality control. The book includes access to supplementary material for instructors consisting of a new instructor's solutions manual and PowerPoint slides, as well as access to data sets for all readers. Readers will also benefit from the inclusion of: * A thorough introduction to the evolution of quality and definitions of quality, quality control, quality assurance, quality circles, and quality improvement teams * An exploration of customer needs and market share, as well as the benefits of quality control and the total quality system * Practical discussions of quality and reliability, quality improvement, product and service costing, and quality costs * A concise treatment of how to measure quality costs, the management of quality, and the interrelationship between quality and productivity Perfect for upper-level undergraduate and graduate students in quality control and improvement, the Fifth Edition of Fundamentals of Quality Control and Improvement will also earn a place in the libraries of business students and those undertaking training programs in Six Sigma.

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Produktdetails

• Verlag: Wiley-Scrivener
• Seitenzahl: 800
• Erscheinungstermin: 28. April 2021
• Englisch
• ISBN-13: 9781119692355
• Artikelnr.: 61690904

Autorenporträt

Amitava Mitra, PhD, is Professor in the Department of Systems and Technology and the former Associate Dean in the College of Business at Auburn University, Alabama. He has published over 70 journal articles and teaches quality assurance and improvement.

Inhaltsangabe

PREFACE xix

ABOUT THE COMPANION WEBSITE xxiii

PART I PHILOSOPHY AND FUNDAMENTALS 1

1 Introduction to Quality Control and the Total Quality System 3

1-1 Introduction and Chapter Objectives 3

1-2 Evolution of Quality Control 4

1-3 Quality 7

Quality Characteristics 8

Variables and Attributes 8

Defects 9

Standard or Specification 9

Quality of Design 10

Quality of Conformance 10

Quality of Performance 11

1-4 Quality Control 12

Off-Line Quality Control 12

Statistical Process Control 12

Acceptance Sampling Plans 13

1-5 Quality Assurance 13

1-6 Quality Circles and Quality Improvement Teams 14

1-7 Customer Needs and Market Share 15

Kano Model 15

1-8 Benefits of Quality Control and the Total Quality System 16

Total Quality System 17

1-9 Quality and Reliability 18

1-10 Quality Improvement 18

1-11 Product and Service Costing 19

Activity-Based Costing 20

1-12 Quality Costs 23

Prevention Costs 23

Appraisal Costs 23

Internal Failure Costs 24

External Failure Costs 24

Hidden Failure Costs 24

Quality Costs Data Requirements 24

Process Cost Approach 26

1-13 Measuring Quality Costs 27

Impact of Quality Improvement on Quality Costs 29

1-14 Management of Quality 31

1-15 Quality and Productivity 34

Effect on Cost 34

Effect on Market 34

1-16 Total Quality Environmental Management 37

Green Supply Chain 39

Summary 40

Key Terms 41

Exercises 41

References 46

2 Some Philosophies and Their Impact on Quality 47

2-1 Introduction and Chapter Objectives 47

2-2 Service Industries and Their Characteristics 47

Differences in the Manufacturing and Service Sectors 49

Service Quality Characteristics 50

Measuring Service Quality 52

Techniques for Evaluating Service Quality 52

2-3 Model for Service Quality 53

2-4 W. Edwards Deming's Philosophy 56

Extended Process 57

Deming's 14 Points for Management 58

Deming's Deadly Diseases 72

2-5 Philip B. Crosby's Philosophy 75

Four Absolutes of Quality Management 76

14-Step Plan for Quality Improvement 76

2-6 Joseph M. Juran's Philosophy 78

Quality Trilogy Process 79

Quality Planning 79

Quality Control 80

Quality Improvement 81

2-7 The Three Philosophies Compared 82

Definition of Quality 82

Management Commitment 82

Strategic Approach to a Quality System 83

Measurement of Quality 83

Never-Ending Process of Improvement 83

Education and Training 83

Eliminating the Causes of Problems 84

Goal Setting 84

Structural Plan 84

Summary 85

Key Terms 85

Exercises 86

References 88

3 Quality Management: Practices Tools and Standards 89

3-1 Introduction and Chapter Objectives 89

3-2 Management Practices 90

Total Quality Management 90

Vision and Quality Policy 92

Balanced Scorecard 94

Performance Standards 96

3-3 Quality Function Deployment 99

QFD Process 100

3-4 Benchmarking and Performance Evaluation 106

Benchmarking 107

Quality Auditing 110

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