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"Fundamentals of Queuing Systems: Statistical Methods for Analyzing Queuing Models is a queuing theory book with practitioners as its target audience. ... the consideration of a number of special cases permits the author to provide tailored solutions to specific problems, an ideal situation for the reader who is looking for some formulae for those problems. ... Many real-world numerical examples are scattered throughout the book to provide the reader with opportunities to see how the formulae work." (David Hodge, Interfaces, Vol. 43 (6), November-December, 2013)