This book collects a series of investigations that reflect the state-of-the-art in the global practical application of Lean for Higher Education (HE).
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Autorenporträt
Stephen Yorkstone enables continuous improvement in Edinburgh Napier University, where he works as an internal consultant. In his role he facilitates and runs interventions, from "process reviews" to more tailored workshops; convenes an internal community of practice; and delivers support and advice informally and formally in terms of consultancy, coaching and training. Externally to the University he chairs Lean HE, the international organisation for continuous improvement in universities (see: www.leanhe.org.) In previous roles he established the "Lean team" in the University of St Andrews and co-designed the Lean "St Andrews Model". In 2016 he authored "Lean Universities" in Routledge's Companion to Lean Management.
Inhaltsangabe
Foreword: Bill Balzer, Bowling Green State University. Introduction. List of contributors. Acknowledgements. Section I: Starting out. 1. Establishing Process Improvement Capability. 2. Tools to Get You Started. 3. VSM as a Tool for Creating a Lean Culture in a University. 4. "Lean" into your service model: An institutional case study using Library systems. 5. Developing a Continuous Improvement Service: From Inception to Reality in 18 months. Section II: People. 6. Identity and Values to Drive Respect for People: A case-study based on embedding kindness as an organizational value.. 7. Inspiring Sustainable Higher Education and Lean through a Lean Ambassadors Network. 8. Improving Performance through Engagement - the Impact of Daily Stand-ups in the University of Strathclyde. 9. Readiness to change towards lean transformation among employee in Universiti Putra Malaysia.. Section III: Projects. 10. Applying Lean in Projects; from Visualisations to Process Engineering - It's Covered!. 11. BOSCARD A scoping tool for Lean continuous improvement projects and beyond. 12. Six Sigma as a method for improving university processes, the case of the academic assessment process. 13. Lean Training to Lean Projects. Section IV: Technology. 14. Machine Leaning: Integrating Lean into IT. 15. Can Information Services Lead a Network of Change Agents in a HEI?. 16. Lean, Kanban and Agile, A Story of Continuous Improvement in a University Software Team. 17. Every Organisation Needs a Mole. Section V: Sustaining. 18. Head, Heart, Hands: The three essentials to sustaining Lean. 19. Lessons from implementing lean at the Veterinary Teaching Hospital. 20. Lessons from Cardiff University's Lean Experience. Section VI: Culture. 21. Developing a Culture - the Essentials for Continuous Improvement. 22. Growing a Lean approach in a changing University. 23. Making sense of learning, practice and theory. 24. What if we knew the future could be different!
Foreword: Bill Balzer, Bowling Green State University. Introduction. List of contributors. Acknowledgements. Section I: Starting out. 1. Establishing Process Improvement Capability. 2. Tools to Get You Started. 3. VSM as a Tool for Creating a Lean Culture in a University. 4. "Lean" into your service model: An institutional case study using Library systems. 5. Developing a Continuous Improvement Service: From Inception to Reality in 18 months. Section II: People. 6. Identity and Values to Drive Respect for People: A case-study based on embedding kindness as an organizational value.. 7. Inspiring Sustainable Higher Education and Lean through a Lean Ambassadors Network. 8. Improving Performance through Engagement - the Impact of Daily Stand-ups in the University of Strathclyde. 9. Readiness to change towards lean transformation among employee in Universiti Putra Malaysia.. Section III: Projects. 10. Applying Lean in Projects; from Visualisations to Process Engineering - It's Covered!. 11. BOSCARD A scoping tool for Lean continuous improvement projects and beyond. 12. Six Sigma as a method for improving university processes, the case of the academic assessment process. 13. Lean Training to Lean Projects. Section IV: Technology. 14. Machine Leaning: Integrating Lean into IT. 15. Can Information Services Lead a Network of Change Agents in a HEI?. 16. Lean, Kanban and Agile, A Story of Continuous Improvement in a University Software Team. 17. Every Organisation Needs a Mole. Section V: Sustaining. 18. Head, Heart, Hands: The three essentials to sustaining Lean. 19. Lessons from implementing lean at the Veterinary Teaching Hospital. 20. Lessons from Cardiff University's Lean Experience. Section VI: Culture. 21. Developing a Culture - the Essentials for Continuous Improvement. 22. Growing a Lean approach in a changing University. 23. Making sense of learning, practice and theory. 24. What if we knew the future could be different!
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