Alex Buenafe

Guide to Front Office Operation (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Guide to Front Office Operation is a primer on the lodging and hotel business. The manual gives the user an overview of the front office or reception in a lodging operation with a look into the world of hotels. It explains the guest cycle and how it affects the hotel operation at every stage of the cycle. The guide includes outlines of basic and standard procedures as practised in hotels worldwide.

The manual is ideal for managers and owners especially for smaller hotels without management and training support from a corporate office. The guide serves as a useful resource for new employees and students in the hotel industry to complement their training or education.

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Produktdetails

• Verlag: Alex Buenafe
• Erscheinungstermin: 18. Juni 2015
• Englisch
• ISBN-13: 9781310108969
• Artikelnr.: 69740347

Autorenporträt

Consultant & Hospitality Educator. Based in Toronto, Ontario, Canada. 17 years in the hotel industry in Canada. Since 2002, mainly involved in training facilitation and as lecturer in post secondary institutions in Toronto. International experience include visiting lecturer in Beijing for a private college, and consulting assignments in Eastern Europe, Latin America and Philippines. Certified Hospitality Educator, acccredited member of faculty (AHLA Educational Institute), Bachelor's degrees in Business Administration and Arts, Professional Studies in Hotel Management (Cornell).