Published two decades ago, the first edition of this bestselling handbook became the go-to reference for this field. With more than 20 new chapters and sub-chapters, this second edition delineates modern approaches that emphasize the role of people in learning for self-development and in shaping their work environments. Taking a holistic view, the authors make a strong argument for integrating the work of the new control centers in the context of society as a whole, including global concerns such as environmental protection, energy conservation, and sustainability.
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