Handbook of Hospitality Operations and IT (eBook, PDF)

Redaktion: Jones, Peter

• Format: PDF

Produktbeschreibung

This Handbook consists of 17 chapters which critically review mainstream hospitality operations and IT research topics and set directions for future research efforts. Internationally recognized leading researchers provide thorough reviews and discussions, reviewing hospitality operations and IT research by topic, as well as illustrating how theories and concepts can be applied in the hospitality industry. The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners The Handbooks of Hospitality Management Series is led by Editor-in-Chief, Professor Abraham Pizam.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 464
• Erscheinungstermin: 10. September 2008
• Englisch
• ISBN-13: 9781136399909
• Artikelnr.: 38248324

Autorenporträt

Peter Jones

Inhaltsangabe

Operations Management theory (Jones); Hospitality systems (Ball); The 'Servicescape' (Namasivayam & Lin); Role of the hospitality customer (Canziani); Waiting lines and self-service (Lambert & Wonjae Lee); The service encounter (Sparks & Weber); e-Distribution (O'Connor); ICT and Hospitality Operations (Whitelaw); Outsourcing (Promsivapallop); Operational Performance (Lockwood); Revenue management(Shoemaker); Loss Control and Security (Jones); Managing labour productivity (Christie Mill); Quality management (Affify); Innovation management (Ottenbacher); Chain Operations (Reynolds & DiPietro); Crisis Management (Moggendorf); Environmental Management (Kirk)