Robert Derald Miller

Hearing the Voice of the Shingo Principles (eBook, PDF)

Creating Sustainable Cultures of Enterprise Excellence

• Format: PDF

Produktbeschreibung

This book describes for leaders why and how to shift their focus from primarily results to both results and behaviors. It helps leaders to see how their singular focus on achieving results is usually done at the expense of creating sustainability of those results -- the unintended consequence of failing to focus on building a great culture.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 211
• Erscheinungstermin: 14. Juni 2018
• Englisch
• ISBN-13: 9781351173995
• Artikelnr.: 55682759

Autorenporträt

Having served for 8 years as the Executive Director for the Shingo Institute located at Utah State University, Robert D. Miller recognized the need for and guided development of the Shingo model, as it is now constituted. Additionally, as the Executive Director and the seasoned line executive on the Shingo staff, he oversaw the development and learning pedagogy of all Shingo courses. During these years, he was responsible for the development and certification of many of the growing affiliate instructors. Under his leadership, the criteria and process for effective and honest organizational assessment evolved significantly.

His greatest interest and capability lies in working with the leaders of some of the best US and global companies to assist them in understanding the Shingo model, the principles and their application, and in building sustainable cultures of excellence. Upon taking my retirement from Utah State University, he created Arches Leadership -- a fully certified Shingo affiliate organization.

Miller is the principal advisor and owner or Arches Leadership LLC. The goal of Arches Leadership is always to build competence in the people and organizations that we serve, such that they become independently capable of executing and sustaining themselves over the long term at a much higher level of performance.

Inhaltsangabe

Introduction.
Chapter 1: Culture and Its Impact on Results.
Chapter 2: Ideal Behavior.
Chapter 3: How Behavior and Values are Formed.
Chapter 4: Principles - Personal vs. Universal.
Chapter 5: The 10 Principles of Enterprise Excellence.
Chapter 6: Tthe Shingo Model and the Relationship Among Principles, System,
Tools, and Results. Chapter 7: Foundational Truths.
Chapter 8: Cultural Enablers, Respect for Every Individual, and Leading
with Humility.
Chapter 9: Continuous Improvement.
Chapter 10: Creating Alignment in an Enterprise; Thinking Systemically, and
Creating Constancy of Purpose.
Chapter 11: Creating Value for Customers.
Chapter 12: Creating Sustainable Cultures of Excellence.