Neil Carter

How Organisations Measure Success (eBook, PDF)

The Use of Performance Indicators in Government

• Format: PDF

Produktbeschreibung

Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.

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Produktdetails

• Verlag: Taylor & Francis eBooks
• Seitenzahl: 216
• Erscheinungstermin: 22. Januar 2002
• Englisch
• ISBN-13: 9781134813650
• Artikelnr.: 42684014

Autorenporträt

Neil Carter, Patricia Day, Rudolf Klein

Inhaltsangabe

List of tables
List of abbreviations
Introduction
1. Revolution or resurrection? The history of a concept
2. Models, measures and muddles: organisational and conceptual dimensions of performance indicators
3. The criminal justice system: police, courts, and prisons
4. The welfare system: Social Security and the National Health Service
5. The private sector: banks, building societies, and retail stores
6. Managing monopolies: railways, water and airports: 7. Performance indicators in the 1990s: tools for managing political and administrative change
References
Name index
Subject index