Wolfgang Riebe

How to deal with rude customers (eBook, ePUB)

• Format: ePub

Produktbeschreibung

How to Deal with Rude Customers: Your Essential Guide to Handling Difficult Situations

Are rude customers making your job unbearable? Transform your approach with How to Deal with Rude Customers, a concise and practical booklet designed for anyone in the public, hospitality, tourism, and service industries. Discover easy, actionable tips to manage and defuse difficult encounters, ensuring your workday is smoother and more enjoyable.

What You'll Learn

1. Never Get Emotionally Involved

Master techniques to stay calm and composed, no matter how challenging the customer.

2. Understanding the Root Cause of the Problem

Gain insights into why customers act out and how to address their real concerns effectively.

3. Finding a Solution

Implement strategies to resolve conflicts swiftly and to everyone's satisfaction.

4. Final Coping Mechanisms for You

Learn essential self-care tips to manage stress and maintain your well-being after dealing with difficult customers.

Why You Need This Booklet

Whether you're a seasoned professional or new to the industry, this booklet is your go-to guide for handling rude customers with grace and confidence. How to Deal with Rude Customers equips you with the knowledge and tools to transform negative interactions into positive outcomes, benefiting both you and your customers.

Take Control of Your Work Environment

Don't let rude customers ruin your day. Get your copy of How to Deal with Rude Customers and start applying these practical tips to improve your work experience and customer relations.

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Produktdetails

• Verlag: Wolfgang Riebe
• Erscheinungstermin: 12. August 2019
• Englisch
• ISBN-13: 9780463483275
• Artikelnr.: 70375031

Autorenporträt

Wolfgang began his career as a magician on British television on BBC & ITV, later traveling around the world as a headline act on cruise liners before tackling expeditions throughout the Arctic & Antarctic where he performed world-class illusions to thousands of international passengers.

In later years he relocated to Cape Town from where he focused on the EMEA market combining strategically planned illusions with speaking in order to reinforce corporate messaging throughout Africa, Europe and the Middle East. He completed a thesis in Complexity Thinking and its affect on Innovation amongst leadership in multi-national organisations at the York St John university in the UK.

In 2012 the National Speakers Association (NSA) awarded Wolfgang the CSP (Certified Speaking Professional) designation, which is the highest award given to any professional speaker in the speaking world. This designation is currently only held by less than 800 professional speakers globally.

His passion is to share life truths and connect people through logical thinking and fun, as can be validated through his You Tube channel (inspiringtheworld) with over 1000 videos. In 2015 he appeared as a TEDx speaker and is currently based in Geneva, Switzerland where he focuses on the English Speaking meetings & events market and has performed in over 165 countries during the last 30 years.

From symposiums, conferences, strategic planning sessions, cruise liners, television to expeditions, his vast variety of incredible life experiences make him the perfect host as your Keynote Speaker, Master of Ceremonies and Celebrity Comedy Entertainer, turning your whole event into an unforgettable sophisticated experience where creates Memorable Magical Moments for everyone.