Phillip J. Boucher

How to Get Great Customer Service (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Every one of us was, is, and will be a customer at some point in our lives. As consumers we expect a certain degree of service that will satisfy our needs in a timely, cost-effective, and friendly fashion. We want our needs and desires for products and services satisfied quickly, efficiently, and courteously.

Yet customer service really is a two-way street. The company you deal with has to provide you with great customer service, but in order to do that, you the customer must understand what that great customer service entails. Once you do, you will have the skills and knowledge on how to get great customer service.

How To Get Great Customer Service will teach you the skills you need to use in everyday dealing with product and service providers. Whether you are purchasing a pack of gum, or getting your entire home remodeled, How To Get Great Customer Service will teach you how to get it by:

Treating employees with kindness and respect

Understanding return and satisfaction policies

Noting payment methods

Telling companies about both the good and bad service you receive

Understanding sales

Learning why the customer is not always right

Knowing what are you buying

Checking your change

How to Get Great Customer Service is a book that every consumer can benefit from. The companies we buy from and the employees we deal with are not the only people in the customer service equation. By understanding great customer service concepts and practicing the skills presented in this book, you will consistently get yourself great customer service.

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Produktdetails

• Verlag: Phillip J. Boucher
• Erscheinungstermin: 19. Januar 2016
• Englisch
• ISBN-13: 9781310103919
• Artikelnr.: 70681661

Autorenporträt

Phillip J. Boucher is a freelance writer and author who is now writing fantasy fiction. He is the author of the trade books "Slot Machines: Fun Machines or Tax Machines" and "The Complete Guide to Canada's General Mobile Radio Service". He is also a long-time columnist for The Canadian Amateur magazine. His column, Fresh On The Air, helps new Amateur Radio operators get the most fun out of the hobby. He is currently working on several non-fiction works such as a book on slot machine addiction, a book on radical customer service, and books on two-way radio.
Previous publications include an article on tea for Chatelaine, a newsletter for Bell Canada, local retail and entertainment reviews for Casino News and Entertainment Niagara, and has recently completed the website copy for AvionLighting.com.
Phillip has had three of his fantasy short stories published by Necrology Shorts: Dragonstoen: An Amulet for a Prince, The Tower of Eletal, and Disturbance Call at the Fairy Bar. His fourth short story, a horror entitled Essence of Gargoyle, is pending publication with Necrology Shorts. His Native supernatural novel Tattonville, has been published by Dark Moon Press. His fantasy enovel Dragonstoen, has been self-published.
Phillip lives in Ontario, Canada with his wife, three dogs, and all the dragons, knights, fairies, gargoyles, and other magickal creatures that live in his head and keep the voices at bay.