services? If you do, this book is for you. An experienced business executive
gives you secrets on how to get your money back for botched customer service
and defective products, starting with ten sure-fire tips to help you get
what you deserve. He publishes the actual (sometimes hilarious) complaint
letters he wrote that returned thousands of dollars to him over just the
last five years from a satellite TV provider, a consumer products company, a
hotel chain and two airlines. And as an added bonus, he includes a simple
fill-in-the-blank template to help you easily write your own letters.
CEOs may learn a thing or two as well.
So even if you do not have good writing skills, this guide will improve your
personal finances by allowing you to act as your own consumer advocate to
recover your hard-earned money. As Malcolm Gladwell states in his latest
book David and Goliath "the powerful are not as powerful as they seem - nor
the weak as weak."
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