Jennifer Hancock

How to Handle Cranky Customer Problems Using Behavioral Science (eBook, ePUB)

• Format: ePub

Produktbeschreibung

Without customers, we don't have a business. But what can or should we do if one of our customers is cranky? Answer: Learn why people behave how they do and how you can respond so that you can be happier and more effectively help solve your customer's problems without getting pulled into their drama, whatever that is.

This book discusses how your responses impact your customer so that you can choose a response that will help you stand your ground while still being compassionate about your customer's problem. The goal here is to help you learn how to respond professionally even in situations where the people around you are freaking out.
This is the companion book to the online course How to Handle Cranky Customer Problems Using Behavioral Science. It contains transcripts of the course for easy home reference. Individuals and groups can benefit from this course. For more information, visit:
https://humanistlearning.com/crankycustomers/

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Produktdetails

• Verlag: Jennifer Hancock
• Erscheinungstermin: 10. November 2018
• Englisch
• ISBN-13: 9780463236833
• Artikelnr.: 54536822

Autorenporträt

Transforming Lives Through Humanism

By sharing her pragmatic Humanist approach to living life fully and intentionally, Jennifer has transformed the lives of those who have been touched by her work. By encouraging people be the best, most ethical humans they can be, she consistently challenges people to think about and question who they are, what they are and more importantly, how they want to be.

She is one of the few individuals in America who was raised as a Humanist and she brings her delightful sense of humor, creativity, and compassion combined with a no-nonsense approach to all of her work and her coaching. She will help you focus on what really matters in your life and will teach you the practical skills you need to live your life the way you know you should be: ethically, compassionately and responsibly.