Alan Fairweather

How to Manage Difficult People (eBook, ePUB)

Proven Strategies for Dealing with Challenging Behaviour at Work

• Format: ePub

Produktbeschreibung

Dealing with difficult people - from awkward customers at work to irritating neighbours at home - is a challenge many people face on a day-to-day basis. This book will show you how to:

- Defuse and deal with difficult customers, both on the phone and face to face;

- Manage problems with colleagues in the workplace, including a manipulative boss;

- Handle difficult day-to-day interactions with any people we come into contact anywhere;

- Identify and manage behaviours which can turn a person into a 'problem';Improve necessary listening and communication skills;

- Increase self confidence and develop rapport building skills.

This book contains some proven techniques for managing yourself as well as managing difficult people. If you gain a better understanding of yourself, build your confidence and use these techniques, then you'll make your life a whole lot easier.

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Produktdetails

• Verlag: Little, Brown Book Group
• Erscheinungstermin: 1. Juli 2011
• Englisch
• ISBN-13: 9781848034389
• Artikelnr.: 38357909